The job itself:
We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies. This role is open to candidates in Vancouver, Boston, Remote within the US or Canada.
The Technical Account Manager (TAM) is the primary AppNeta Performance Manager (APM) deployment expert on the AppNeta account team. This is an exciting and highly visible role at AppNeta where you have influence on processes and product! You will be responsible for building and maintaining relationships with our largest and most complex clients. You will work very closely with Customer Success, Sales, Product Management, Engineering, and our Executive Branch to bring visibility of our clients needs to the forefront of all our processes.
AppNeta TAM is charged with understanding the WHAT and the WHY of a customer’s needs from APM. As a TAM you have ownership of defining the HOW, and delivering customer success by driving that HOW into a successful APM configuration that achieves our customer’s business success criteria. As TAM you own, document, lead, train, and directly configure APM to achieve the customer’s success criteria, aligned to AppNeta’s best practice standards.
TAMs directly configure APM, as well as serve as the trusted advisor and empower customers to be proficient with APM. The TAM is empowered to do whatever is needed for the customer to achieve success with APM. If a TAM is not satisfied with success for a customer they champion loudly and push AppNeta and the customer to deliver success.
TAM is a critical technical member of the AppNeta account team and must work closely and be aligned with the Sales Account Owner (SAM/AE) and Customer Success Manager.
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