Lead Sustaining Engineer

Published date Posted on Indeed on Sep 11, 2021 (17 d ago)
Lead Sustaining Engineer

At Docker, we simplify the lives of millions of developers who are making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. A fast-growing startup, Docker offers a dynamic work environment.

The Support Team at Docker is looking for a Lead Sustaining Engineer to help developers and development teams build, share, and run applications in a fast-moving landscape. You will work closely with Support, Production Engineering, and Product teams providing assistance to our internal teams and to our customers by improving product quality. You will help shape the future on key areas of the Docker developer and team experience. As the company grows, you will help to foster teams eager to continuously build, measure, and learn.

Responsibilities:
  • Become an expert in Docker technologies
  • Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
  • Engage with the engineering team to resolve technical issues
  • Reproduce customer issues and package bug reproducers for product engineering
  • Diagnose and develop code-level fixes, apply patches, and re-package for customer test
  • Build and maintain customer mirrored test environments for use by your team and other technical teams at Docker
  • Partner cross-functionally with product and solution experts to co-develop reference architecture content
  • Drive deep technical post-mortems on behalf of customers
Qualifications:
  • BA/BS degree or equivalent practical experience
  • 5+ years enterprise technical support experience or Sustaining Engineering experience
  • Extensive experience troubleshooting remote Linux system issues
  • Familiarity with Windows OS
  • Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES)
  • Familiarity with IT automation software such as Puppet, Chef, and Jenkins
  • Familiarity with the Go programming language
  • Comfortable with other programming languages (Python, Java, JavaScript)
  • Demonstrated ability to perform code-level analysis of complex issues
  • Knowledge of REST API and web applications
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