Product Manager- Integration
Posted on Indeed on Feb 23, 2021

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

Kimble develops, sells, and supports a Salesforce-native industry leading professional services automation solution which is relied upon to drive success for some of the world’s leading professional services organizations.

Kimble product managers are responsible for managing a subset of the capabilities of the product through its entire lifecycle, from inception, through design, development, launch and beyond. You will achieve this by identifying market and customer needs, understanding and documenting user stories, and clearly communicating how Kimble addresses our customer’s requirements to deliver benefits within your product area.

The Integration Product Manager will serve as the subject matter expert for integrating Kimble with other business applications. This hands-on role involves working to shape customer requirements, conceptualize, prioritize, plan, and work in collaboration with the Product Engineering team to deliver new capabilities, alongside helping internal and external customers make best use of Kimble’s expanding capabilities set.

Responsibilities

Strategy

  • Support the VP Product Management to ensure that strategic IT and integration-related product direction objectives are represented and prioritized in the product roadmap
  • Collaborate with other Kimble teams (including Marketing, Sales, Professional Services, Customer Success) and engage directly with Customers/Prospects to understand current and future requirements
  • Define an outcome-based roadmap and prioritization for the product area
  • Work closely with Product Marketing to identify/understand target customers and competitive positioning
  • Define the investment and business case required to introduce new product capabilities
  • Ability to describe the most common integration use cases and data flows to inform the development of user stories (covering the range of different business models and sizes of our changing customer base)

Sales / Sales Enablement / Product Launch

  • Work with Product Marketing in the messaging and launch of new capabilities included in releases
  • Assist with Sales Enablement materials, working with Sales / Solution Engineering in coordination with the Kimble Academy
  • Collaborate with Solution Engineering to ensure appropriate demonstration materials are available and utilized effectively in sales pursuits
  • Engage with prospects helping to shape the user stories which enable Kimble to successfully differentiate itself from competitors
  • Support sales pursuits in key deals helping to define Integration Architecture to envision Kimble in context with the prospect’s applications eco-system

Customers and Partners

  • Work with Customer Success and directly with customers to review use of the product and where possible, recommend where they could benefit from utilizing existing or new capabilities
  • Work with Customer Adoption to define playbooks to drive adoption of new capabilities in the existing customer-base, including messaging, collateral, and enablement material for the Customer Success team
  • Gather and understand requirements from customers through:
    • customer usage metrics data,
    • discussions and formal review, including customer meetings and/or focus groups
  • Encourage, monitor, and respond to Enhancement feedback
  • Create content and deliver sessions at customer workshops
  • Work closely with relevant partners that form aspects of Kimble’s Integration product strategy (e.g., Connected application partners, middleware partners, and integration services partners)

Release Planning & Delivery

  • Research and prioritize functionality and usability requirements
  • Research relevant partner technologies to inform solution design by Product Engineering
  • Identify launch customers for new capabilities in coordination with the Professional Services and Customer Success Organizations and ensure new capabilities are adopted rapidly
  • Collaborate with other members of the Product Management team to shape the product prioritization and roadmap
  • Define the user stories and outcomes to be delivered by new product capabilities – focusing on but not limited to Integrations
  • Coordinate and collaborate with Product Engineering on all steps from planning, through design, participating in feedback sessions through development (possibly including guided customer involvement), functional validation through to release delivery
  • Work with internal stakeholders to support the effective use of the functionality for customers
  • Ensure that new capabilities are made available for Professional Services, by outlining User Stories that the capabilities support

Functional & Usability Testing

  • Validate that the functionality delivered satisfies the user stories defined
  • Input into the Test Requirements for the product area
  • Coordinate feedback sessions with launch customers of new capabilities to provide their feedback into the process
  • Ensure that new capabilities are adequately tested prior to launch

Role Requirements

  • Knowledge of Integration Middleware Technologies
  • Understanding of integration approaches technologies, standards, and market direction
  • Understanding of the roles and processes within professional services organizations
  • Highly organized and able to manage and progress multiple projects and activities in parallel
  • Ability to gather and analyze requirements and articulate these in terms of business needs and outcomes
  • Proven excellence in solving business problems with innovative and flexible solutions
  • Effective decision-making capability within fast-moving environment
  • Ability to clearly communicate functional and technical design in conversation, documentation, and presentations
  • Able to work collaboratively across teams, with a pragmatic approach
  • Ideal candidate will have proven experience in product management within a SaaS organization
  • Must be based in the US (remote); Ability to travel upon request once possible

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