The Product Associate (PA) is responsible for supporting the Product and Market Development department, included Editorial, Product Management, Product Marketing, and Marketing Communications. PAs help their teams reach key goals for their lists from ideation and project signing, all the way through to product launch and publication, into marketing and sales support, and beyond, planning for successive editions and future digital versions. The work is project-based, varied, fast-paced, multi-faceted, intellectual, and above all, collaborative.
PAs own their assignments, from revision development plans through execution and publication. They will construct and drive revision review programs, host author meetings, build and manage editorial calendars, and manage a range of activities, including market research, content development, photo research, permissions, transmittals to production, vendor and subject matter expert management, competitive benchmarking, market development activities, product testing, and QC work. The PA handles communication and support for their assigned projects with direction from and interaction with Acquisitions Editors (AEs), Sponsoring Editors (SEs), Product Managers (PMs), Marketers and MarComm Managers, and authors, often interfacing with cross-departmental partners from production, sales, legal, finance, manufacturing, and publishing technologies.
The PA role is best suited to self-starters who are curious, organized, take initiative, ask questions, share feedback, participate in meetings, and are passionate about higher education and the power and impact of social science research. The PA requires a minimum of 12 months of experience in an office environment and takes on greater levels of specialization, responsibility, autonomy, and higher expectations around training and coaching of peers.
Essential Job Functions & Responsibilities:
The job functions include, but are not limited to, the following:

Project Management
  • Track the status of all assigned titles in development and in production to help ensure that key achievements are met.
  • Manage the publishing process for all assigned titles from pre-revision reviews, revision plan development, schedule tracking, manuscript delivery, and transmittal.
  • Generate author schedules for delivery and periodically assess their progress throughout development, reporting back to your AE/SE with any issues or delays.
  • Continuously update a Project Tracker to show and monitor progress on all assigned projects.

Market Research & Market Development
  • Research topics, identify or track trends, gather and analyze market data, and benchmark competitive products.
  • Research, find, and qualify review/survey candidates.
  • Select and customize template reviews/surveys, send to vetted instructors to elicit feedback on book/product proposals, batches of draft manuscript, various digital resources, courseware functionality, and video programs, compile and analyze review/survey feedback.
  • Work within, become expert at, and innovate the ways in which we use SurveyMonkey Enterprise - from keeping our library of templates up to date to finding more ways to automate.
  • Work within, become expert at, and innovate the ways in which we use Discovery and other tools to find qualified students and instructors to engage in our market research activities.
  • Recruit and manage Advisory Board and Focus Group participants.
  • Provide support during webinars, including monitoring social media channels.
  • Assist with content management for content marketing efforts.
  • Update lead tracking data in a relational database.
  • Assemble Amazon promotion lists.

Author Care
  • Upon contract signing, set up and run onboarding sessions to train authors on the Author Guide to ensure they follow instructions and guidelines pertaining to:
    • manuscript preparation
    • inclusion of 3rd-party content and permissions clearance
    • digital-first best practices that anticipate ebook and courseware use, and
    • the development of digital resources that accompany book text/narrative that are created by vendors.
  • Answer all author inquiries and requests throughout the editorial process in a timely fashion.

Content Development
  • Support AEs/SEs on content development efforts, including but not limited to competitive benchmarking and comparison, table/figure/exhibit appraisal, photo research, and user-testing of digital resources and online courseware.
  • Work with AEs/SEs on assessing draft chapters to model correct manuscript prep, assess 3rd-party content, evaluate content for fair use, coach authors on removal of 3rd-party content, and provide feedback on chapter content following SAGE’s digital content model.
  • Advise on, or compile and complete, permissions logs.
  • Analyze review/survey results and write up key findings and recommendations for changes to content/coverage, pedagogy, length, level of writing, and effectiveness of visuals.
  • Assess the completeness of the manuscript according to the revision or development plan and work with author(s) to obtain any missing elements.
  • Coordinate permissions process for assigned titles and work with vendors/freelancers to secure necessary permissions.
  • Oversee and ensure the accuracy of the manuscript prep process.
  • Enter all metadata into our Product Master.
Digital Resource Development
  • Create a digital content plan for select titles.
  • Oversee the creation of digital resources by a third-party vendor, ensuring timely delivery and adherence to our digital resource guidelines.
  • Complete QA work for sites, platforms, and other digital products.
  • Transmit digital resource sites.
Product Management
  • Help with building out new elements for testing in our authoring tool and digital workflow systems.
  • Work in JIRA to watch and manage aspects of the CTS board, replicating or troubleshooting customer issues in SAGE Vantage, and assisting with emergency corrections and data clean up.
  • User acceptance testing on the Vantage platform before new releases.
  • Assist with enhancement development through requirements gathering and writing user stories for new pieces of functionality.

Leadership within the Team and the Department
  • Train new PAs and Interns as needed in key areas such as 3rd-party content, permissions, contracts, transmittals, and other basic tasks.
  • Support managers by keeping the PA Manual up to date and providing feedback on ways to continuously improve processes.
  • Specialize in a liaison role to acquire specialized knowledge, to work closely with a cross-departmental partner, and to ensure effective two-way communication and learning.
  • Oversee interns and freelancers on a project-specific basis, ensuring timely completion of projects
Qualifications & Education:
Any combination equivalent to, but not limited to, the following:

  • One year of office experience required
  • Working knowledge of Word, Excel, PowerPoint, SharePoint, Outlook and Internet
  • Knowledge of WordPress is preferred
  • Proven demonstration of high level of maturity and professionalism
  • Excellent communication skills
  • Strong interpersonal skills
Additional Language, Reasoning, Analytical & Mathematical Skills
Any combination equivalent to, but not limited to, the following:

  • Interact professionally with authors, customers, and colleagues to handle situations within the model of SAGE’s vision statement
  • Ability to set and follow through on priorities
  • Ability to plan and manage multiple projects and effectively multi-task
  • Ability to work effectively and harmoniously with authors, freelancers, and internal staff
  • Ability to effectively manage time to meet deadlines and work professionally under pressure
  • Ability to foresee trends, situations, or problems
  • Ability to read, comprehend, analyze, and interpret concepts, documents, etc.
  • Ability to maintain confidentiality and work with diplomacy
  • Ability to reason and problem-solve
  • Ability to work with constant interruptions
  • Ability to be flexible with ambiguity in a changing industry
  • Proficient analytical and mathematical skills
  • Ability to effectively make presentations to internal/external groups
  • Effective decision-making
SAGE U.S. Diversity and Inclusion (D&I) Charter:
SAGE Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want SAGE to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.

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