VP, Digital Engineering

Posted on Indeed on Jun 10, 2021
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a VP Digital Engineering. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, thrive on delivering results, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.


In this role, you will…
  • Provide Vision - continuously look for the ability to imagine a better world for our customers and think innovatively about how to solve challenges they face leveraging technology.
  • Drive Roadmap - develop & maintain a product roadmap for B2B and B2C channels that is future-proofed and maintains a competitive edge. Deliver technology solutions that provide measurable business lift.
  • Lead - engage and excite team members about the mission, enable team members to do their best work, and get everyone aligned and moving in the same direction. Earn respect from engineering team members and peers within the organization by leading from the front.
  • Innovate - establish and optimize the engineering process to foster rapid innovation while providing reliable and available technology solutions.
  • Be analytical - use analytics and data driven insight to inform what’s important to customers and in what priority order.
  • Communicate - communicate to executives, business, clients and stakeholders. Communicate with engineering teams & technology, communicate with potential customers during sales cycle to present differentiating capabilities.


You possess …
  • Ability to negotiate with clients and business stakeholders to build and maintain product plans of record including roadmap and execution/delivery plans
  • Ability to build plans of record and lead delivery on committed plans in a collaborative team environment
  • Keen insight on high performance software engineering methodology, and the leadership to implement innovative, best in class SDLC process
  • Effective communication skills to keep stakeholders apprised and engaged in product plans of record
  • Ability to develop compelling data driven perspective on B2B and B2C product strategy and product acceptance
  • Excellent verbal and written skills
  • Active and curious mind to constantly keep up with emerging trends in technology and mortgage servicing industry
About us …
LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.6 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation,gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

  • Owns end-to-end responsibility for internally managed B2B and B2C digital technology solutions including definition and development of product vision, strategy, roadmap, engineering, delivery, and performance in production across the current portfolio as well as market and product extensions, deciding what to design, build, buy and exit.
  • Guides the strategy, experience design and development of digital tools, commerce, media, websites, mobile applications, and related services. Builds and manages agile development team(s) for the B2C and B2B websites and mobile applications.
  • Creates and maintains a development and innovation roadmap for LoanCare aligned with the business strategy and project priorities. Partners with the CIO to evolve the multi-year technology & product vision.
  • Builds and leads product, engineering, and delivery teams. Mentors and invests in team growth and development.
  • Selects, implements, and matures development methodologies consistent with the business need. Implement optimized engineering SDLC designed to promote rapid innovation and high velocity while maintaining service reliability in production.
  • Institutes best-in-class processes for monitoring and measuring the success of launched products and taking new products to market. Rapidly incorporates key learnings while tracking the competitive marketplace to keep the platform at the forefront of financial and operational optimization offerings for the industry and Loancare.
  • Improves NPS, usage and adoption through systematized feedback loops and increased emphasis on product stickiness.
  • Achieves organizational alignment through cross-functional collaboration with Operations, Sales, Client Relations, support and service solutions and a variety of external stakeholders to rapidly iterate on the current product, driving continuous improvement in client satisfaction and customer success.
  • Works with business development and marketing to produce competitive analysis materials comparing product with its key competitors.
  • Compiles and tracks budgets for the teams and projects, including, but not limited to, development and innovation.
  • Recruits, retains, and develops world class design and development talent.
  • Demonstrates deep and broad product knowledge
  • Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures.
  • All other duties as assigned.
  • Bachelor’s Degree required in a technical field of study such as computer science or engineering. Master’s degree preferred.
  • 10+ years of technology management experience including leadership of engineering teams responsible for full lifecycle software engineering.
  • Proven success in building and developing enterprise software technology solutions, in both tactical and strategic capacities.
  • Has served as a product leader in a high growth and acquisitive organization, owning the product strategy, including build, buy, partner, exit decisions.
  • Strong track record of building high performance teams and implementing modern tools and process for high velocity software delivery.
  • Strong ability to engage with key clients and peer executives within the business to gather strategic input and feedback and to drive solution direction.
  • Ability to be thought leader in Fintech industry.
    Clear and concise communicator who can excite and motivate teams internally and drive alignment, trust, influence and buy-in with external stakeholders across a large and diverse client base.
  • Highly accountable, efficient, and results-oriented; takes ownership and drives a sense of urgency without losing sight of the long-term vision.
  • Experience with B2C, B2B enterprise SaaS.
  • Demonstrated analytical skills, with a strong foundation in networking, system, and distributed systems technologies.


Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.

Sitting up to 90% of time Walking and standing up to 10% of time Occasional lifting, stooping, kneeling, crouching and reaching.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity

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