Associate Community Manager, Shake product

IZEA | 11 d ago
Published date Posted on Indeed on Jul 20, 2021

About Us

IZEA Worldwide, Inc. ("IZEA") is a marketing technology company providing software and professional services that enable brands to collaborate and transact with the full spectrum of today's top social influencers and content creators.

The company serves as a champion for the growing Creator Economy, enabling individuals to monetize their content, creativity, and influence. IZEA launched the industry's first-ever influencer marketing platform in 2006 and has since facilitated nearly 4 million transactions between online buyers and sellers.

Leading brands and agencies partner with IZEA to increase digital engagement, diversify brand voice, scale content production, and drive highly measurable return on investment.

We are an equal opportunity employer and celebrate diversity in our team members.

Candidate Location

Candidates must be very comfortable with a remote workforce, as IZEA’s workforce is currently 100% remote. The ideal candidate should thrive with the freedom and flexibility this structure provides.

Due to this being a work-from-home opportunity, it is posted in multiple locations. However, there is currently only one opening.

Marketplace Support Associate Overview

This position will work as an Associate Community Manager aka Marketplace Support Associate for our Shake product to oversee all interactions with Shake users and assist them as necessary. The Marketplace Support Associate will be the main point of contact for Shake users and will actively seek to mitigate any challenges on the platform, communicate actively with Shake users, and work closely with the Product Team to improve the user experience on the platform. The Marketplace Support Associate will be the main point person for all Shake inventory and user related questions and will work cross functionally with Product, Marketing, Engineering and other departments to maintain high user satisfaction.

Aside from the day-to-day, we can offer you incredible benefits including an annual continuing education budget, a trust-focused team, a flexible and collaborative work environment where balance matters, stock ownership, and an annual company retreat.

The team strives to be ego-free and motivated only by building amazing software for our users. We seek to understand the "why" behind the "what". We regularly break out into small teams to tackle problems, learn new technologies, or just share what we know with others. We test our code and invest in the health of our systems. We push each other, learn from each other, and strive to continually grow.

You can learn more about Shake by visiting our website and watching our launch video here!

Essential Functions

  • Shake Review: Manage Shake inventory on the platform including reviewing all Shake submissions, communicating changes needed as requested.
  • Hubspot Chat: Monitoring the live Shake chat for users who are experiencing issues or responding to questions from potential users.
  • Featured Shake Selection: Responsible for maintaining overall site hygiene and appearance, including highlighting featured Shakes and Creators, implementing different categories for upcoming holidays and events, etc.
  • Order monitoring/check in: Monitor all Shake orders daily to ensure orders are progressing as expected, communicate with users to assist as necessary
  • Creator outreach: Build our Creator network by outreaching and onboarding new Creators to join the platform. Assist with their onboarding and set up as necessary.
  • Assist with marketing campaigns: Work with the Marketing Team to facilitate Shake campaigns as necessary.
  • Talent manager onboarding/questions: Work with Talent Managers to present Shake and what can be accomplished on the platform with their talent, assist with onboarding their talent as necessary.
  • Product Communication: Work with the Product team to communicate any issues on the platform, flag major user challenges, and other possible concerns on Shake.
  • Participate in Product meetings to act as the voice of Shake Users
  • Verify that Shake inventory is maintained; verify that user communication is being escalated accordingly; verify that overall site-hygiene is well maintained

Experience, Qualifications & Requirements

  • Experience with influencer marketing and social media
  • Experience communicating with influencers
  • Strong communication skills. Must be able to communicate effectively with users and stakeholders
  • Strong writing skills
  • Self-starter who can proactively tackle problems
  • Highly organized

Nice to Have

  • Experience in community management
  • Experience working with talent managers

Why Would You Want to Work Here?

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at IZEA, it’s to add to our strong existing roster of talent and choose the right individual to impact, collaborate, commit, inspire, and grow alongside our tenured teams.

IZEA has been ranked a ‘Top Place to Work’ by the Orlando Sentinel for the past 4 years and has been recognized as a Deloitte “Fast 500” honoree for the past 2 years. We take great pride in creating a positive work environment for all our employees - from our investment in team member ongoing education to the ability to influence real change across our business - we are dedicated to your long-term growth and success.

At IZEA, you have an opportunity to make an impact on a global scale. IZEA connects leading brands with a network of over 850,000 opt-in creators ranging from YouTube stars to mommy bloggers and everyone in-between. We are the pioneers fueling the democratization of information, entertainment, marketing, and commerce. Our platforms fuel the burgeoning Creator Economy, filled with the next generation of artists, poets, filmmakers, photographers, thought leaders, comics, actors, and musicians. What you do here will impact hundreds of thousands of people directly and influence the actions of millions more.

We provide an open, flexible workplace that welcomes people from diverse backgrounds and viewpoints. IZEA places value on action and results. We seek individuals that thrive in a challenging and fast-evolving work environment. While the company is over 14 years old, our executives remain active player-coaches - they roll up their sleeves and get their hands dirty by working side-by-side with our team members across all levels of seniority to accomplish our common goals. IZEA is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to our company.

If you are the very best at what you do and seeking an opportunity to attack the “never been done before” with a passionate team of dreamers and doers, we encourage you to apply.

California residents, please follow this link to view the types of information we may gather from California residents who are applicants, employees, or contractors of IZEA, and how we use such information.

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