Microsoft Implementation Consultant

Published date Posted on Indeed on May 11, 2022 (54 d ago)
Implementation Consultant
Direct Hire – 100% Remote
75K-100K / year


Summary:

The Product Delivery Engineer is an integral member of the Product Delivery team. This individual plays an important part in the implementation of products for new and existing clients in the College Athletics and Advancement vertical markets. In collaboration with other members on the Product Delivery team, this position will be responsible for delivering SaaS data warehouse and CRM products, completing standard implementation tasks in accordance with established procedures, and executing project plans with the guidance of Project Managers and the Client Success team.

Responsibilities:
  • Owns completion of tasks and standard procedures for client implementations, with input and support from Project Managers and Client Success teams.
  • Interprets client requirements from Client Success team and works with Project Manager to create and deliver implementation plans in a timely and successful manner.
  • Works collaboratively with the Manager, Product Delivery and Project Manager to review progress against established timelines and escalates client issues and/or project concerns which might create implementation delay.
  • Contributes to project completion and definition of “done” for an implementation. The project is complete when a client signs off and can be supported by the client support team.
  • Tests solutions after implementation by working with internal teams and following QA procedures.
  • Defines and documents implementation best practices and contributes to company knowledge sharing efforts.
  • Assists with break/fix support post-implementation, as directed by Product Operations team leadership.
  • Specific implementation responsibilities may include, but are not limited to, the following:
    • Supports application deployments, new systems, and upgrading and patching existing ones.
    • Develops automation to quickly and rapidly deploy websites, web jobs, etc.
    • ETL experience required; understands the data needs for each source integrated for clients and implements these data sets with data models.
    • Follows procedures and processes for data hygiene, data tagging, outbound and inbound connections with ticketing, email, and CRM systems with data models.
    • Imports and/or migrates CRM data for clients.
    • Assists with the installation and configures CRM solution for new clients and client upgrades.
    • Assists with the deployment of segmentation and standard reporting solutions.
    • Sets up and configures APIs for data sources and downstream system tools.
    • Uses monitoring tools to find problems, resolve and/or escalate to Product Development.
Requirements
  • Bachelor’s degree in computer science, mathematics or other equivalent quantitative experience required.
  • Proven work experience in relevant industry.
  • 2 years of experience with customer success, product implementation, technical support or experience with Microsoft Stack (C#, ASP.NET, MVC, IIS, SQL Server) in a SaaS organization.
  • 1-3 years of SQL database development experience and a strong understanding of stored procedures and relational databases.
  • Knowledge of APIs
  • SSIS package experience
  • Github, JIRA, and Confluence experience a plus
  • CRM experience a plus
  • Experience with Azure preferred
  • Strong written and oral communication skills with experience communicating effectively to internal team members.
  • Understanding of software implementations and how it affects people, process, and technology.
  • Ability to work autonomously, as well as in a team setting.
  • Ability to learn quickly on the job; general problem solving skills
  • Strong multi-tasking and organizational skills.

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