(Remote, Full Time, Anywhere)
(USD 55-80K annually - see compensation plan details below)
PLEASE NOTE: This is not a UX designer or a UI designer position. This position is primarily concerned with the functional design of the software solution and is focused on making business applications that meet business requirements. Ability to figure out how to create a functional solution is most important in this job. Good UX skills are also necessary for the position but they are secondary.
We are a company that makes custom software solutions for small businesses with complex operational flow. The purpose of our software solutions is to automate parts of their business operations by having the software solutions either completely automate the execution of various business tasks or automate the organization, delegation or management of such tasks. These solutions are custom and are composed of internal business systems (such as heavily customized and functionally extended by us CRM and ERP systems) combined with the external systems (such as client portals) and various back end connections that allow to interact with external parties as needed.
The product designer in our company is an individual who makes functional software decisions for each of our projects, designs and defines all of the functionality and how it needs to be carried out based on the well defined business requirements and detailed business processes that are put together and documented by our business consulting team. The designs produced by the product designer are also serving as functional specification for the software engineering team that builds the software solution based on these functional designs. As such the product designer is fully responsible for all functionality of the software solution they are in charge of and it is their job to make sure that the produced solution fully meets the business requirements and ends up doing the business job.
We are looking for responsible people who are genuinely interested in designing quality working and functioning software products and want to work in our no-nonsense environment focused on production and results with straightforward management and rewards for meaningful completed production.
Context of the Job
About the Company
Deep Consulting Solutions ("DCS") is a provider of high quality automation solutions for small businesses in custom manufacturing and concierge services industries. Our clients have businesses that require a lot of decisions to be made for servicing each of their clients and a lot of manual work has to be done in order to deliver their offering because their services are very personalized to each client. They have trouble growing their operations as it is hard to control these complicated services at scale and without effective supervision they will not be able to provide high quality. What we offer them is the ability to have automation do the supervision and management of the work that needs to be done (by deciding what needs to be done, instructing the employee what to do and then monitor completion), and in some cases carry out the work itself (when tasks can be entirely carried out by software, such as collect and process information) removing or lowering the dependency on humans in the process.
We deliver these automations by creating a custom software solution for each client based on the situation of their business and what will make sense for it. The produced software solution itself is a custom solution that combines several pieces of software such as CRM and ERP systems used for internal organization and processing in the business (which we heavily customize and extend functionally to accommodate our business requirements), custom applications (such as web portals for clients, vendors, partners, etc.) connected to them, and various integrations with third party solutions used in the business process (e.g. data sources, payment gateways, etc.). The overall solution works like a well coordinated integrated system and executes the needed business processes and requirements well and effectively.
In our delivery model, we put a very high emphasis on proper separation of responsibilities and division of labor. We make very clear the distinction between business model and business process decisions, functional software decisions, and technical decisions and we delegate each of them to separate kinds of professionals.
Before we start making any software solutions, our business consulting team will carry out an extremely thorough study of the business operations of the client and build out a detailed business model of their company. The business consulting team will evaluate the business, lay out the business improvements to be implemented by DCS and then create detailed business models and processes which would have all of these business improvements implemented into the actual business process, with all the business model issues sorted out, and detailed business requirements formulated for the software solution that is to be added to this new set of business processes, laying out precise logic and making all the decisions about any unclear business processes. This package of business processes and requirements is thoroughly reviewed and also verified with the DCS client to make sure that fully relevant requirements are formulated for the software team and that no significant ambiguities or requirement changes will need to follow. Only when everything is cleared and approved is the business requirement package passed to the software solution making.
The software solution then is made.
First, the functional design team (consisting of Product Designers assigned to the project) evaluates business requirements and makes sure all is clear and then proceeds to make a detailed functional design of the entire solution, which is carried out through our multi-step process beginning with a high level concept and ending up with highly detailed designs with fully defined functional logic and production ready wireframes. The process also incorporates well-defined review points and involves both the business consulting team to verify business requirements match and the software engineering team to make sure that technically the most sensible and feasible solution is chosen. The process is designed to minimize the need for any refactoring or changes to produced designs and is supposed to catch errors or misunderstandings early on. On completion, the final product is reviewed and approved to go to the engineering team for build.
The engineering team then builds the software solution based on these designs, and should any issues arise during the build process, the engineers will escalate them to the Product Designers and resolve them as needed. The design documentation is also used by Quality Assurance team to test and compare the solution to ensure successful build by the engineering team. Once engineers finish their build, the software solution is tested and assessed for its durability with all bugs subsequently fixed. On completion of build and testing, the Product Designers themselves will assess the solution and approve that the build met all of their expectations.
Following that, our business consulting team will plan the business rollout of the solution, once the client approves the implementation. The functional design and engineering team will then be required to carry out the needed steps in the process (e.g. plan information transfer, etc.) such that a functional solution will be implemented.
Role of Product Designer
As described above, the Product Designer is responsible for the functional design of the solution and is expected to figure out the most effective way to functionally meet the business requirements using available technologies, using both custom software developments and the readily available platforms we use which include ERP and CRM systems (we primarily rely on solutions by Zoho for this) along with some niche platforms for the special technical tasks (such as payment gateways, data sources, document generators, etc.). This encompasses both the front end visual functionality and the back end logic functionality. The Product Designer needs to work with the engineering team to make sure that their design will be technically implementable and sensible (the Product Designer does not do any technical development or coding but needs to fully understand how the software functions both on the front end and on the back end from a logical perspective to be able to make effective designs).
The Product Designer needs to make sure the solution is functionally sensible and simple, meets the needed business requirements in a correct business process, has sufficiently good UX for its context (i.e. customer facing parts have higher UX needs than internal and admin parts), and will be implementable in the business context as explained by the business consulting team. All decisions regarding this are the responsibility of the Product Designer and there is nothing else distracting the Product Designer - business requirements making and gathering is done by the business consulting team and well documented before the project starts and there is no need to deal with constant requirement changes or constantly go back and forth in client meetings. The only other major consideration the product designer needs to make is that for the technical difficulty of the solution - it is preferred, when possible, to use one of our platforms (such as CRM or ERP or other solutions) or one of our reusable products (we make reusable libraries and components of common functionality for internal project use) such that there will be less development to carry out and solution will be easier to maintain - however, the priority is always to meet requirements and to deliver high quality, saving engineering effort is secondary and if any conflict between...
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