Zendesk's first and still most heavily used product is Zendesk Support. There are many channels offered when using Zendesk Support, and Email is by far the largest channel our customers use when interacting with our Support product. We process over 1 billion emails per month and have continuous growth! Our larger Email Engineering organization is looking to hire a Staff Software Engineer on our Infrastructure team.
Our team builds and maintains our edge Mail Transfer Agent and related services alongside our two sibling Email Engineering teams to ensure we are aligned on business goals. You will join us at an exciting time where we are in the early stages of crafting and building our new Email Platform. You will be helping influence good architectural decisions, balanced by the reality of our business strategy by being a conduit between Product and your team.
In this role, you will help shape the future vision of the team, be responsible for keeping our current systems operational and accurate by proactively monitoring our dashboards for concerns around capacity or abuse. You will also contribute by writing and reviewing PRs on our codebase, firefighting, and prioritizing customer raised tickets before they become larger problems.
Maintain the reliability and stability of our AWS-based Email infrastructure.
Be a technical leader for the team to guide and deliver on our vision to turn our Email offering into a platform used by customers and all Zendesk products.
Support and collaborate with 2 sibling Email Engineering product teams across multiple US time zones to ensure our current product development tracks are enabled for continued growth and ready for mass customer adoption.
5+ years of software engineering experience.
2+ years of experience in a DevOps role in a large scale environment, preferably in SaaS.
2+ years of experience administering cloud systems, especially AWS
Expertise with observability tooling, preferably DataDog.
Expertise in Golang or Ruby on Rails.
Familiarity with SMTP protocol and standards: SPF/DKIM/DMARC.
Strong familiarity with Kubernetes/Docker, and network protocols.
We write code mostly in Ruby, Golang, and BASH
We run our services with a mix of Kubernetes and EC2 all running in AWS.
Our services use Elasticache/Redis, MySQL (Aurora), SQS, Lambda, Kafka, and other AWS services.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate’s home).
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to firstname.lastname@example.org with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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