Colony Implementation Specialist

Published date Posted on Indeed on May 14, 2022 (2 d ago)

Transnetyx is seeking a full-time Genetic Resolutions Specialist. You are responsible for assisting the Product Manager and customers with all aspects of the education, adoption, implementation, training, and ongoing development and support of both the Web and iOS Colony and Colony + AMI applications.

Models appropriate behavior as exemplified by the YX Ten core values, mission, and vision of Transnetyx.


The Role

WHAT YOU WILL BE DOING DAY TO DAY

  • Serves as liaison between customer and company to ensure customer satisfaction and product delivery occur in a timely and accurate manner; respond to and/or coordinate inquiries, address complaints, and resolve issues with the overall goal of maintaining customer relationship.
  • Assists customers, in conjunction with sales, with technical support, including but not limited to colony Web & iOS application training, breeding strategy assistance, and genotyping ordering support.
  • Assists with marketing efforts including informing and reviewing resources, attending marketing and research events, and offering support for other relevant activities.
  • Hosts both web-based and onsite demonstrations, presentations, and trainings.
  • Provides customer feedback to company regarding the product in order to influence development priorities for improving onboarding and implementation processes.
  • Assists in continued training and education on added features and benefits, for both internal staff and customers. Assist in the writing and publication of software development release notes.
  • Develops, updates, and maintains implementation materials and tutorials including scripts, scenarios, FAQs, videos, and content associated with the Colony Support Library.
  • Attends weekly Colony meetings, Colony Development meetings, company meetings and weekly Vital Signs Meetings.
  • Maintains membership and presence in AALAS and other industry-related organizations in order to network and stay informed on industry trends.
  • Performs other duties as assigned.


Transnetyx’s mission is to deliver accurate, fast, and impactful results in order to serve our customers and accelerate their pursuit, steward our investment, and bring purpose to the lives of our employees. Transnetyx was rated as one of the Commercial Appeal's Top Workplaces four years in a row along with National Recognition as a USA Top Workplace in 2022. We give credit to our strong culture and a team made up of unique individuals who are focused on living our YX 10 Values and serving our company’s mission, serving the research community.


WHAT WE ARE LOOKING FOR

Education

Bachelors Degree in related field and/or relevant certification (i.e., LATG) plus 5-10 years' experience preferred.

Experience

  • Experience in customer-facing service role, animal model research, and database applications preferred.

Required Skills:

  • Must be proficient with Microsoft.


Additional Skills/ Competencies:

  • Must be approachable and service-oriented when working with customers, both internal and external.
  • Must possess strong interpersonal skills and can work cooperatively and collaboratively with all levels of employees, management, and third parties to ensure quality customer service.
  • Must possess outstanding communication (verbal and written), interpersonal, and customer service skills and have the ability to communicate effectively in a multi-ethnic and multi-cultural customer setting.
  • Must have the ability to proactively address issues in a quick, creative, and innovative manner.
  • Must be outgoing, flexible, adaptable, and energetic.
  • Must be analytical, be attentive to detail, and can prioritize and multi-task using strong time management and organizational skills.
  • Must demonstrate a strong work ethic including great personal drive, motivation, discipline, and initiative; including the ability to work both independently and as a part of a team.


Physical Demands:

This position is based remotely. The physical demands include but are not limited to frequent sitting, typing, reaching, bending stoop, standing, viewing of computer monitor for prolonged periods of time. Reasonable accommodations will be made in accordance with the ADAA.


  • Reasonable Accommodations will be made in accordance with the American with Disabilities Act.


About Transnetyx

Founded in 2000, Transnetyx is dedicated to helping scientists accelerate research with fast, easy, and accurate real-time PCR genotyping. We are the trusted automated genotyping resource for thousands of researchers in universities, hospitals, and bioscience companies around the world.

We offer more than an amazing career but a fun, family environment where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values - the YX Ten. We also offer an array of benefits including a comprehensive full-time benefits package, wellness and fitness initiatives, health reimbursements, and a 401K.


Transnetyx is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at 901.507.0476
or by email at HR@transnetyx.com.


When you apply for employment with Transnetyx, we will process your application data, background, including your employment and education history, assessments, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our
Privacy Policy. California residents have additional rights.


Transnetyx participates in the E-Verify program in locations as required by law.


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