Desktop Engineer / IOS Support / Desktop support / IT Support /Tech Support

Published date Posted on Indeed on Aug 05, 2022 (14 d ago)

Job Role: Desktop Engineer

Location: Remote job + Contract to hire

Job Description: -

The role of the Desktop Endpoint Engineer Consultant is to engineer, test and implement endpoint configurations including Windows and macOS and user applications for physical desktop environments. The Endpoint Engineer works closely with Desktop Support Teams to provide technical support and serves as an escalation point for endpoint-related issues.

Duties and Responsibilities:

  • Perform implementation, administration, configuration, troubleshooting and maintenance within Intune Environments for Windows devices and JAMF environment for macOS devices
  • Create configuration profiles to meet security and/or end user requirements on each endpoint type
  • Assist with the creation, testing, and deployment of software packaging for physical desktops
  • Develop automation within Intune and JAMF to ensure a consistent user experience: new users to the company should follow a simple enrollment process and be appropriately provisioned to all required security groups
  • Oversee the deployment of security patches for operating system and desktop applications.
  • Assist with troubleshooting by providing guidance to the Help Desk; in cases where issues cannot be resolved, work directly with the client to resolve individual device issues.
  • Maintain standard configurations across the ecosystem -- in both Intune and JAMF, ensuring that all managed devices (Windows, macOS, iOS, Android) have a consistent user experience
  • Evaluate new products/services to improve user experience and/or automate manual processes
  • Assist with the deployment of security tools using best practices around change requests

Minimum Qualifications:

  • Bachelor's Degree or 6 years of equivalent work experience.
  • Minimum six year(s) of experience managing and supporting Windows desktop OS, MAC OS, managed endpoint administration at scale across an enterprise sized environment.
  • Strong understanding of Microsoft Intune, Intune Configurations, and Autopilot
  • Strong understanding of the macOS architecture, packaging, scripting and automated deployment tools (JAMF)
  • Experienced managing desktop environments using Microsoft and macOS technologies for user and computer management, software updates, application installations and environment monitoring.
  • Passionate about delivering exceptional client experience; excellent communication skills and attention to detail.
  • Able to work independently in a fast-paced environment with ability to change priorities on the fly.
  • Adheres to department and IT protocols, procedures and service level agreements.
  • Strong diagnostic and root cause analysis skills

Requirements and General Skills:

  • Ability to work independently and in a team environment.
  • Strong organizational skills and attention to details.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
  • Strong problem solving and root cause analysis.
  • Excellent organizational skills..
  • Must be well versed in dealing with staff that is both technical and non-technical.

Job Type: Contract

Schedule:

  • 8 hour shift

Experience:

  • macOS Support: 2 years (Required)
  • JAMF: 1 year (Required)

Work Location: Remote


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