Job description

We are looking for a bright Support Engineer to provide enterprise-level technical support to our customers. As a Support Engineer, you will be supporting the customer in any questions they might have and troubleshooting the product for them.

Support Engineer responsibilities include:

• Troubleshoot Blocksi on K-12 environments.
• Open and manage cases according to defined severity and case priorities.
• Keep open communication on all issues until resolved or turned over to another resource.
• Plan and modify product configurations to meet customer needs.
• Diagnose problems with installed Blocksi solution by phone, email, chat, or onsite.
• Recommend improved configurations to customers, documenting how such changes would enhance Blocksi product utilization and performance.
• Provide technical as well as non-technical support services to clients or other staff members regarding the use, operation, and also maintenance of Blocksi solutions and supporting third-party products.

• Keep informed on industry news trends, products, services, competitors, relevant information about legacy, existing, emerging technologies, and also the latest product-line developments.
• Train team members in the customer application of technologies.

Qualifications:

• At least a High school diploma or G.E.D.
• Experience with solving computer-related technical problems.
• Good knowledge of how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
• The capacity to clearly explain a technical problem to a customer/colleague.
• Logical thinking and attention to detail.
• Knowledge of a Windows Server environment (Local Active Directory and/or Azure) and/or G Suite console.
• Understanding of Windows, iOS, Android, and Chromebook devices.

Additional skills

• Knowledge in networking. I.e routing, switching, and/or firewalls.
• Knowledge in managing enterprise deployments of iOS, Android, and/or Chromebook devices.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 4 years (Required)
• K-12 Education: 4 years (Preferred)

Willingness To Travel:

• 25% (Required)

Work Location:

• Fully Remote

Company's website:

• https://www.blocksi.net/

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process