Technical Support Engineer
Posted on Indeed on Mar 05, 2021

Job description

We are looking for a bright Support Engineer to provide enterprise-level technical support to our customers. As a Support Engineer, you will be supporting the customer in any questions they might have and troubleshooting the product for them.

Support Engineer responsibilities include:

  • Troubleshoot Blocksi on K-12 environments.
  • Open and manage cases according to defined severity and case priorities.
  • Keep open communication on all issues until resolved or turned over to another resource.
  • Plan and modify product configurations to meet customer needs.
  • Diagnose problems with installed Blocksi solution by phone, email, chat, or onsite.
  • Recommend improved configurations to customers, documenting how such changes would enhance Blocksi product utilization and performance.
  • Provide technical as well as non-technical support services to clients or other staff members regarding the use, operation, and also maintenance of Blocksi solutions and supporting third-party products.
  • Keep informed on industry news trends, products, services, competitors, relevant information about legacy, existing, emerging technologies, and also the latest product-line developments.
  • Train team members in the customer application of technologies.

Qualifications:

  • At least a High school diploma or G.E.D.
  • Experience with solving computer-related technical problems.
  • Good knowledge of how operating systems and software works.
  • Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
  • The capacity to clearly explain a technical problem to a customer/colleague.
  • Logical thinking and attention to detail.
  • Knowledge of a Windows Server environment (Local Active Directory and/or Azure) and/or G Suite console.
  • Understanding of Windows, iOS, Android, and Chromebook devices.

Additional skills

  • Knowledge in networking. I.e routing, switching, and/or firewalls.
  • Knowledge in managing enterprise deployments of iOS, Android, and/or Chromebook devices.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 4 years (Required)
  • K-12 Education: 4 years (Preferred)

Willingness To Travel:

  • 25% (Required)

Work Location:

  • Fully Remote

Company's website:

  • https://www.blocksi.net/

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process

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