The project is for a health coaching app that is provided through the user's employer. This is an inbound/outbound phone-support project.
As a member of this team, you will respond to customer inquiries via the phone as well as making calls to users 65+ and helping them enroll and set up their account.
Selected candidates would need to have the patience to work with this clientele that may not be technically savvy.
This is 24/7 project. We have hours open throughout the day, especially on Mondays.
Selected candidates must install ModSquad's security software and Amazon workstation.
The ideal candidate:
- Must be located in the United States
- Has a quiet work area to take phone calls
- Has experience in talking to persons 65 and older
- Has a patient and kind demeanor
- Strong attention to detail
- Has experience in downloading and troubleshooting apps in iOS and Android
- Zendesk Experience a plus
- Can commit to 20 hours per week.
- Can make a 90-day commitment to this project.
***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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