Accounts Support Specialist

GitHub | 10 d ago
Published date Posted on Indeed on Jul 21, 2021

The GitHub Account Support team is looking for a full-time team member based in North America (US or Canada)! This person will join GitHub as part of our global support team and support our customers around the world. We're looking for an awesome team member to work a 5 day work week that includes Saturday and Sunday on a full-time basis (example schedule: Wednesday - Sunday).

Responsibilities:
When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Our Accounts Support team handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for identifying and solving problems.

The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

Developers: this probably isn't the job for you, but perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!

Minimum Qualifications:

  • Stellar English and grammar skills
  • A unique writing style and voice
  • Excellent problem solving skills – you might not know all of the answers, but you know how to find and communicate the solution
  • A strong sense of empathy and the ability to advocate for others
  • Prior customer support experience
  • Technical experience (QA, documentation, elaborate boardgames)

Preferred Qualifications:

  • Experience working remotely
  • Previous work with GitHub and/or developers
  • Knowledge of banking or online payment systems
  • Experience supporting web apps

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

#LI-POST


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