Sprout Mortgage is growing and we are looking to hire someone for Client Support. Sprout Mortgage sets itself apart from other mortgage companies as we specialize in Non-QM loans! We have reinvented our platform and implemented innovative technology & products that drive our core business. Investing in our employees is a key pillar of building the future of this company. We offer the ability to work remotely, competitive pay, a phenomenal team environment, and excellent benefits. Consider your next step in your professional career and join our strong growing team!
Client Support will be responsible for the following:
Supporting borrowers and brokers with their system questions, including password resets, eConsent, eDisclosures and AUS help. This position, is 50% answering incoming calls, 50% tickets.
- Must have strong phone skills, and be able to pivot to match the broker/borrowers request or questions.
- Computer troubleshooting/maintenance Skills (including but not limited to):
- Confirming necessary software applications are using their most recent version.
- Identifying & troubleshooting root causes of failures within Windows/iOS.
- Excellent verbal skills required to effectively communicate troubleshooting steps over the phone to borrowers.
- This is a work from home position, this person must have a quiet place they can work within their home environment to answer calls.
- Extensive knowledge of Outlook, including calendar, tasks and rules. Zen Desk is a plus but not a requirement.
Job Type: Full-time
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Monday to Friday
- Fully Remote
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