Client Support Specialist

Published date Posted on Indeed on Jul 21, 2021

Sprout Mortgage is growing and we are looking to hire someone for Client Support. Sprout Mortgage sets itself apart from other mortgage companies as we specialize in Non-QM loans! We have reinvented our platform and implemented innovative technology & products that drive our core business. Investing in our employees is a key pillar of building the future of this company. We offer the ability to work remotely, competitive pay, a phenomenal team environment, and excellent benefits. Consider your next step in your professional career and join our strong growing team!

Client Support will be responsible for the following:

Supporting borrowers and brokers with their system questions, including password resets, eConsent, eDisclosures and AUS help. This position, is 50% answering incoming calls, 50% tickets.

Preferred Qualifications:

  • Must have strong phone skills, and be able to pivot to match the broker/borrowers request or questions.
  • Computer troubleshooting/maintenance Skills (including but not limited to):
  • Confirming necessary software applications are using their most recent version.
  • Identifying & troubleshooting root causes of failures within Windows/iOS.
  • Excellent verbal skills required to effectively communicate troubleshooting steps over the phone to borrowers.
  • This is a work from home position, this person must have a quiet place they can work within their home environment to answer calls.

Technical knowledge:

  • Extensive knowledge of Outlook, including calendar, tasks and rules. Zen Desk is a plus but not a requirement.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location:

  • Fully Remote

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