Basepaws is redefining modern cat parenting by offering early disease detection testing from the comfort of your home. Accessible to anyone, improving health outcomes for everyone.
We test your cat, so we can help every cat.
Basepaws is a unique pet health startup located in Los Angeles, CA. We create the world’s most innovative products for pets (a DNA Test and a Dental Health Test for cats), and are the world leader in companion animal genetics, creating a world where pets and their people benefit from insights powered by genetics and data.
Who you are:
Basepaws is seeking an experienced Veterinary Account Manager to be responsible for managing inbound inquiries and regular account management for our veterinary hospital customer. You will provide product information, support, training and work to proactively solve our customers’ issues and concerns accurately and in a timely manner while managing and exceeding expectations.
If you have experience in the veterinary industry, are tech savvy, enjoy solving problems, and working with people, we’d love to hear from you. Experience using Close.io CRM software would be an asset.
This is a remote-friendly, part-time position, with approximately 10 hours per week time commitment required with opportunity to expand into a full-time role.
Bonus: Experience working in a startup environment would be an asset!
Connect with key players in veterinary hospitals on a regular cadence to educate on the benefits of Basepaws tests, discuss individual hospital performance, and coach on any challenges or successes at the hospital level
Schedule and execute virtual lunch n’ learns, conduct video meetings
Effective and professional handling of incoming client and business partners emails, phone calls, and online chat to ensure immediate response times
Obtain customer feedback and share with other departments and teammates to improve the entire customer experience
Troubleshoot, investigate and resolve customer concerns
Research client questions and document all client interactions
Help foster a company culture that strives for 100% client satisfaction
Help build and maintain our customer success workflow - coaching customers on how to optimize their product experience
Previous experience working in the veterinary industry
Inside or outside sales/account management experience
Previous experience working in a start-up
Customer service experience and demonstrated outstanding service orientation
In-depth knowledge of the services and products provided in veterinary medicine
Ability to multitask and prioritize while maintaining a high attention to detail
Strong interpersonal skills and a positive helpful attitude
Excellent verbal and written communications
Efficient in Google Suite products and willingness to learn new software
Patient, empathetic, and communicative
A keen desire to learn and progress within the company
Free health tests for your pets
Health, Vision, Dental insurance
How to apply:
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