Customer Service Associate (Remote EST)

Published date Posted on Indeed on Sep 15, 2021 (40 d ago)

Motif Medical is looking for a dynamic Customer Service Associate to join our unique and growing organization. Aeroflow, Motif Medical’s parent company was recently certified as a Great Place to Work and named the Top HME Provider in the United States for 2017 while maintaining its ranking as one of the fastest growing companies in the United States by Inc. Magazine for the 5th consecutive year! Continue reading below to learn more about this position as well as Motif Medical’s culture and values to see if this position might be the perfect next step in your career!


Customer Service Associate

Motif Medical is looking for an experienced customer service associate to join our team. The candidate will have prior experience in providing courteous and prompt responses to customer inquiries through incoming calls, emails, live chats and support tickets. A passion to help mothers is a plus!


Job Responsibilities:

  • Answer incoming calls, emails and online inquiries in a manner consistent with department protocol
  • Provide assistance to Motif Medical customers while maintaining a courteous manner and helpful attitude
  • Provide prompt and thorough resolutions to customer inquiries and requests
  • Troubleshoot customer issues with devices and products
  • Direct sales inquiries to appropriate sales staff
  • Be available for support calls at the expected times
  • Send Purchase Orders to warehouse staff and generate invoices for wholesale customers
  • Ship samples and promotional items to marketing and business contacts as needed
  • Answer Social Media and Amazon inquiries from customers
  • Escalate customer-level issues in a manner consistent with department protocol
  • Promptly answer support tickets as they come into system
  • Process warranty claims and provide swift and courteous resolutions to customer’s product issues
  • Understand and retain product knowledge so to best assist customers with their inquiries
  • Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
  • Compliance is a condition of employment and is considered an element of job performance

Skills & Requirements:

  • Strong oral and written communication skills
  • Excellent phone skills
  • Strong Organizational Skills
  • Excellent Customer Service Skills
  • Ability to Think Critically and adhere to a schedule
  • Provide the most current and correct information to customers
  • High Level of Organization
  • Outstanding Written and Verbal Communication
  • Proficiency with Microsoft Office Suite
  • Must Be Adaptable and Willing to Learn new
  • Ability to work with a team
  • Organize personal resources for easy access and future reference
  • Familiarity with breastfeeding, breast pumps or medical devices is a plus
  • Experience with ZenDesk, RingCentral, CRMs, and other customer service software is a plus

POSITION PERKS AND BENEFITS

At Motif Medical, we know it’s not all about what you can do for us. We believe that our people are the best investment we can make and we want to reward you through a wide range of benefits that recognize the important role you play in our organization and in driving our mission. We offer the following benefits to our employees:

  • Competitive Pay
  • Living Wage Certified
  • 401(k) with Safe Harbor Company Match (up to 4%)
  • Health, Dental, and Vision Insurance
  • Optional Life Insurance
  • Flexible Spending Account (FSA)
  • 6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity Leave
  • Additional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)
  • Adoption Assistance
  • PTO Accrual Starts Day One
  • 8 Paid Holidays After
  • Corporate Volunteering and Community Service Opportunities
  • Employee Referral Bonus Program
  • Corporate Leadership Training and Professional Development Opportunities
  • Healthy Lifestyle Programs and Corporate Fitness Center
  • Financial Wellness Program
  • Discounted Gold’s Gym Membership
  • Great Place to Work Award Winner

We are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:

  • Great Place To Work Certified
  • Living Wage Certified
  • Inc. 5000 Best Place to Work award winner
  • HME Excellence Award
  • Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!


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