Production Support Engineer - Customer Centric Engineering

Published date Posted on Indeed on May 09, 2022 (18 d ago)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details


Job Description
Production Support Engineer, Customer Centric Engineering

Open to most Locations in the US and Canada

In school, or graduated within the last 12 months? Please visit FutureForce for opportunities.

Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing:

Using your Java/C#/.net/Javascript, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, Research & Development (R&D) , and data center operations as a technical expert
Championing Supportability and Debuggability initiatives throughout R&D


Required Skills

Bachelor's Degree
Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Eligibility for federal clearance to provide service to our government cloud

Preferred Skills

BS or MS in Computer Science preferred
Benefits & perks:

We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

  • LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Loading...
Success
Error on reporting

Related jobs

Piper Companies Piper Companies |
|
3 d ago

Piper Companies is currently seeking an impactful Java Developer to work with a leading science firm that provides high-end analytic consulting services in both the public and private sectors. The Java Developer will create and maintains web applications.

Job Title: BPM (Camunda) DeveloperJob Location: Dallas,TX/RemoteJob Duration: Long TermJob Description: Domain Expertise in BPMN, Software Design and DevelopmentExperience liaising with business and technical teams to define and implement end to end.

PositionJava Full stack Developer ( W2 opportunity)VISAGC, USC, H4 acceptedLocation100% RemoteExperience5-10+ yearsRole TypeContract to HireClient/ DomainCapital OneMust have skillsJava or C#, react or angularAbout the Role: Key Responsibilities:- You.

ABOUT THE CLIENT:Our customer is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in the USA. They power multiple business and consumer.

Lufburrow & Company, Inc (LufCo) Lufburrow & Company, Inc... |
Yesterday

The Software Engineer will work in a small team environment to provide the development and improvement to a GPU accelerated signals processing framework.This position is a remote position with 10% travel requirements.TS/SCI clearance will be required.

More jobs by this company

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsSr. Software Engineer - Mobile Build and ReleaseAbout the.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMulesoft - Customer Success GroupJob DetailsMuleSoft’s Professional Services team works across.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Success Manager leverages deep business, industry and.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsSolution Engineer – Payer & ProviderJob DescriptionOur Summit Solution Engineers.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsThe Data Governance Platform team is focused on delivering.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsWe are looking for an exceptional candidate for our North America Pre-Sales.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsWe are looking for an innovative product manager with a passion.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsThe Tableau Prep team's mission is to help people prepare.