PSR (SAP Provider System Responsible)

Published date Posted on Indeed on Jun 28, 2022 (47 d ago)
Infosys is seeking a PSR (SAP Provider System Responsible). This role requires close partnership and collaboration with vendors and client team.

Required Qualifications:
  • Candidate must be located within commuting distance of Atlanta, GA or be willing to relocate to the area. This position may require travel in the US and Requires working from client premises / office location.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
  • At least 7 years of Information Technology experience.
  • As a PSR, you are an expert at contributing to different phases of the consulting lifecycle.
  • Plan and coordinate all activities within the responsible SAP Environment of the System Responsible.
  • You will plan and coordinate Changes with IT Partners, Application Teams and other Services within the Datacenter.
  • Manage and support multiple landscapes. Should be able to manage and work in the area of SAP operation support, Implementation support, rollouts and Project support.
  • Be the single point of contact for the different landscape for internal Teams as well for the Customer.
  • Proven SAP systems delivery and/or system administration knowledge across the suite of major SAP applications & versions.
  • You will escalate Issues and Risks to the appropriate Team / Management.
  • You will support the L1 / L2 / L3 Team in troubleshooting Incidents.
  • You will optimize the SAP Systems in your responsibility.
  • You will review the monthly EWA Reports, create proposals and discuss them with the IT Partners and Application Teams.
  • You will be intensely involved in defining the problem, propose, coordinate and refining the solution.
  • You will also play an important role in the development, configuration and deployment of the overall solution.
  • You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope.
  • You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
  • Writing solutions / estimates for RFPs.
  • Driving automation using state-of-art automation platforms like SaltStack
  • Prior experience Leading a team.
  • Hands on experience in Applications such as SAP Basis, NetWeaver, ABAP/Java-Stack, SAP PI/PO, Avantra, ServiceNow, SAP LaMa.
  • Hands on experience in Database- SAP HANA, Oracle, MaxDB.
  • Hands on experience in Linux, Unix, Windows.
  • Hands on experience in Troubleshooting SAP Basis issue, SAP Client Copies, SAP System Copies, Installing SAP System, Updating Databases, Language Pack Installation, Tablespace Management, Backup & Restore/Recovery of Databases, Spool Administration, Live Cache Administration, SSO/SSL Configuration, Kernel Upgrades, SAP Hardening Support Package Upgrade, Shell / Python scripting, experience in driving automation using, Capable of designing and implementing different strategies and procedures (Like System Landscape, System Architecture, Backup Strategy, System Refresh, Patching, Stress/Performance testing etc…). Capacity & Performance Management / Tuning, Proven experience in delivering Automations, Service Improvements Area.
  • Candidate should have SAP Basis or SAP HANA certification.

Preferred Qualifications:
  • Experience on SAP Solution Manager.
  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent Analytical and troubleshooting skill.
  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
  • Experienced in running operations following ITIL processes.
  • Strong multi-tasking skills and abilities to handle changing priorities in a fast-paced environment
  • Strong customer focus and management of client expectations
  • Should work with minimum supervision
  • High customer orientation
  • High quality awareness

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com.

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