Senior Routing Developer

Published date Posted on Indeed on Nov 20, 2021 (17 d ago)
Company Description


Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.


Job Description


Responsibilities:

  • Routing Development experience using Genesys Suite of technologies with specialization in Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Rules Engine, GRAT, Genesys OCS, Genesys Workspace.
  • Design and Develop Routing Applications for Voice using Composer and Configure Business logic using Genesys Rules Authoring Tool. SCXML is a must and VXML will be of added advantage.

Qualifications
  • Routing Development experience using Genesys Suite of technologies with specialization in Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Rules Engine, GRAT, Genesys OCS, Genesys Workspace.
  • Design and Develop Routing Applications for Voice using Composer and Configure Business logic using Genesys Rules Authoring Tool. SCXML is a must and VXML will be of added advantage.
  • Expert in UI like Composer, GRAT (Genesys Rules Authoring Tool), GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Splunk will be considered a plus.
  • CICD pipeline experience with Jenkins and GitHub is required.
  • Experience in Java/Ecma Script and Java development experience is a plus.
  • 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel is plus)
  • 5+ years of Experience in developing Routing workflows using Composer and building business logic using Genesys Rules Authoring Tool.
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

Additional Information


We offer

  • Strong career opportunities for professionals
  • A variety of international projects and mobility across projects
  • Professional development support and professional certification opportunities
  • Competitive compensation, advanced bonus systems
  • Flexible work schedule with a possibility for teleworking
  • Corporate, social and cultural events

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