Developer Support Engineer, University Grad

Published date Posted on Indeed on Dec 03, 2021 (46 d ago)
This is your chance to work on the team that helps Facebook’s Platform partners, marketers, and advertisers build engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be the first point of contact for bug reports and platform development questions raised by the Facebook Platform developer community. You will assist our developers by providing creative solutions to challenging technical issues, while also working with the internal engineering teams to ensure all issues raised are resolved in a timely manner. In addition to this, you will be responsible for building and improving our internal support tooling and reporting.


  • Provide world-class support to the Facebook Platform developer community
  • Become an expert in our products, our developers and their needs by providing effective technical consultation, scaling developer support with Sales and Partnership growth
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction through resolving technical issues
  • Write production code that will improve our internal tooling and our external support channels, building understanding across a variety of software and our platform at a deep engineering level
  • Build product insights through data based investigations from operations and developer experience/sentiments and work with cross-functional partners to take appropriate action, leading improvements with our tools and processes
  • Demonstrates thought leadership of operational expertise to drive strategic decisions to promote the growth of sub-team(s) being lead or are part of (market, platform, etc.)
  • Contributes effectively in decision-making meetings with other managers and team leads by defining and shaping support strategy, ensuring alignment between support, product and other cross-functional teams, building trust in high pressure/fire-drill situations
  • Proactively and independently apply critical thinking to boost overall efficiency outside immediate line of reach, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
  • Regularly frames and considers issues, being an expert in our products, our developers, and their needs within the larger scope and goal of the team and translates them into actionable insights and consultation that have key business impact
  • Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
  • Effectively manages key relationships with multiple cross functional partners, demonstrating leadership by facilitating communication of the team and nurturing cross functional relationships
  • Understands and appreciates perspectives from different teams and different types of people, making informed decisions and recommendations based on the reprioritization of competing needs
  • Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
  • Demonstrate leadership skills through projects and/or initiatives, problem solving, and project management
  • Contribute to and execute several projects while using your problem-solving skills to resolve business problems
  • Challenges priorities and/or the direction of a certain project



  • Currently has, or is in the process of obtaining Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • Programming experience in one or more of the following languages: Java, PHP, Objective-C, Python and Ruby
  • Communication skills in English
  • Demonstrated problem-solving approach and analytical skills
  • Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment



  • Currently has, or is in the process of obtaining a Masters Degree
  • Experience developing for mobile
  • Experience in enterprise support
  • Experience with docker, Jenkins or similar



Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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