Role Title: Chatbot Developer
Dialogflow, Automated Workflow, Middleware Integrations
Backend (server side) development experience either in Java, node.js
Knowledge integrating web services and applications using REST APIs & JSON.
Experience in API design, development and deployment
Experience in CICD, Git, unit-testing and source code management
Knowledge of cloud development and deployment principles
Knowledge of Agile development and delivery
Experience designing and developing Chatbots for various channels (web, Facebook Messenger, SMS, etc) using bot platforms or raw code is desired
Experience in creating workflows, storyboards, user flows, process flows and site maps.
Strong foundation in software engineering best practices which enable building world class products, including architecture design principles, coding standards, testing and continuous integration/deployment, etc.
Knowledge of Natural Language Processing, Machine Learning algorithms, models, and principles is preferable.
Responsibilities Seeking a strong API integrator with Dialog flow CX expertise to lead, develop and manage their call center automation capabilities. The primary product used will be Google Contact Center Artificial Intelligence (CCAI).
Implement design flows, and incorporate final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces
Own and contribute to product development, functional design, dialog flow design (including scenario design, flow mapping), prototyping, testing, model/intent training, and defining support procedures.
Ability to mentor and train others within the team
Work with project leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow designers to strategize, design, and deliver enterprise conversational AI assets.
Contribute to and/or lead design sprints, workshops, reviews, and related activities with business, technical, and creative leadership
Contribute to content strategy guides and design omnichannel and cross-channel solutions aligned with client organizational content principles (brand voice and tone, legal, compliance, etc.)
Job Type: Contract
- 8 hour shift
- Bachelor's (Preferred)
- Machine learning: 2 years (Required)
- Java: 5 years (Required)
- Node.js: 2 years (Required)
Work Location: Remote
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