Technical Support Engineer US
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Posted on Indeed on May 03, 2022 (24 d ago)
Navina is a fast-paced and exciting AI startup in the field of digital health. Navina brings physicians a complete, integrated picture of their patients in a single intelligible view. It enables them to identify the clinical data they need, making any case reviewable in minutes. The result is better treatment, reduced missed diagnoses and better economics for healthcare.
We're looking for talented, versatile and highly independent Technical Support Engineer to join our winning team.
Requirements:
- At least 2 years in a customer-facing tech support role at a SaaS company.
- Excellent customer-facing communication skills (verbal and written).
- Experience in browser Dev-Tools troubleshooting
- Knowledge in HTML / JavaScript
- Strong troubleshooting skills
- Availability for a full time position - Monday - Friday
- Details oriented.
Advantages:
- Familiarity with the US healthcare industry.
- Experience with troubleshooting data pipelines and ETL processes.
- Experience with working and supporting browser extension products.
- Experience working with SQL.
- Experience in a fast-growing organization.
Responsibilities:
- Manage the day-to-day resolution of customer issues and maintain their satisfaction.
- Assist in onboarding new customers working with Navina’s patient’s single intelligible view.
- Contribute to methodologies, best practices, and techniques to improve our support process.
- Build and contribute to Navina’s technical support knowledge base.
- Working closely with R&D, Product, and the medical team for problem-solving and escalations.
- Establish frictionless processes and effective communication with the different departments in Navina.
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