Technical Project Engineer (Zoom Phone & Contact Center)

Published date Posted on Indeed on May 06, 2022 (21 d ago)
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
Zoom's Workstyles
.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We are seeking a Technical Project Engineer for the Professional Services Organization. The Technical Project Engineer will design and implement Zoom Phone and Contact Center solutions.
You will report to our Manager of Professional Services.
Responsibilities:
  • Lead the discovery, design and implementation of Zoom Phone and Contact Center Solutions.
  • Be a business analyst and technology advisor and collaborate with clients to implement Zoom's solutions to market segments
  • Document customers requirements through use cases, user stories, and call/process flows/flowcharts
  • Map customer requirements to specific Zoom capabilities, taking consideration customers needs within the existing platform
  • Perform integrations with 3rd party products such as WFM, WFO, CRMs, and more
  • Migrate customers from different voice and video solutions to the Zoom and 3rd party solutions
  • Communicate information verbally and in writing, accurately and reliably.
  • Support and Troubleshoot deployments
  • Document best practices and create deployment plan
  • Experience integrating other UC and collaboration Products and solutions (Contact Center, CRM)
You should have the following:
  • Minimum of 10 years of engineering experience performing technical gap analysis, creating requirements for large-scale enterprises for voice and contact center solutions (cloud)
  • Requires a bachelor's degree in CS, MIS or its equivalent
  • 10+ years experience designing and implementing UC/Voice solutions.
  • Experience with UC and Contact Center best practices and process for design, deployment, and support
  • Experience with UC and Contact Center migrations (Migrations to cloud experience)
  • Experience configuring SBCs, trunks, gateways
  • Knowledge of VoIP Protocols
  • Background and knowledge of other Cloud and Premise UC/Voice Solutions
  • Networking experience and good understanding of network requirements for a UC/Voice deployment
  • Experience with some the following: Application development using Javascript, Node.js, Python, html, java, JSON, SOAP, PHP, API (Web Dev), DBs,
  • Public and private clouds, system administrator experience, GitHub or public repository alternatives,
  • Enterprise markets experience (banking, healthcare, education, and tech)
  • Ability to Travel
Zoom provides best in class benefits to our full time employees, including but not limited to 401(k), stock options, medical/dental/vision coverage and an incredible culture. We want you to join us!
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at
careers@zoom.us
.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click
here
.
Explore Zoom:
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on
    Instagram
  • View more jobs, sign up for job alerts and join our talent community.
    Visit the Zoom careers site
    .
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