Sr. ServiceNow Developer

Published date Posted on Indeed on Jun 16, 2022 (13 d ago)

Overview of Job Description for ServiceNow Developer

Swingtech is currently supporting military families within & outside United States through our application modernization efforts. Our team is responsible for providing software configuration and customizations including, but not limited to supporting existing applications, designing new solutions, building new applications, workflow configurations, custom integration, and scripting.

This role will work closely with our Technology & Innovation Architect and Business Analyst to understand and define agile requirements and drive entire SLDC process from design to building ServiceNow-based solutions. The Developer will be responsible for Gathering Requirements, Analysis, Design, UI, Workflow and Application Development activities, and facilitate rollouts of new applications, enhancements, and new modules. The role will implement ServiceNow customizations including, but not limited to: Scoped Applications, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, and Reports.


  • Must have 5+ years of overall Software Development experience.
  • Must have 3+ years of ServiceNow Scoped Application Development experience
  • Must have 3+ years of JavaScript programming experience on ServiceNow Platform.
  • Excellent understanding of the ways in which ServiceNow can be configured, customized, and scripted in both Global and scoped applications environments.
  • Knowledge of how to assess the performance of a ServiceNow environment, how to diagnose performance problems, and best practices for improving performance.
  • Ability to write JavaScript code that is easy to read, follows standards with extensibility and reuse in mind
  • Ability to write AngularJS widgets for the Service Portal
  • Strong communication skills, both written and verbal
  • Must be comfortable engaging stakeholders, process owners, and non-technical users.
  • Must be experienced in working with business users to identify business requirements and workflows, and able to translate business requirements into technical solutions.
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
  • Ensure adherence to all ITIL processes
  • Identify, train, and communicate best practices related to ServiceNow development and usage to customers and employees


  • Bachelors in Computer Science or equivalent
  • Minimum of 3+ years ServiceNow platform (required)
  • 5+ years working in an IT Service environment supporting proprietary applications
  • Experience implementing systems using the Agile/Scrum methodology
  • ServiceNow Developer / Administration Certification
  • Experience with scripting in ServiceNow (Scoped App, Business Rules, Script Includes, UI Pages, UI Macros, etc.)
  • Experience in working a large-scale development work on ServiceNow
  • Experience developing apps using ServiceNow Platform
  • ITIL V3 or 2011 Certification
  • Candidate should have excellent verbal and written communication skills and able to multi-task in a fast paced, high volume environment

Clearance Level:

Must be a U.S. Citizen and be eligible to obtain a security clearance

Equal Opportunity Employer Minority/Female/Veterans/Disabled

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