At Kibo, we provide cloud commerce solutions inspired by our clients' needs and designed to empower their teams. Together, we can help them see further, think bigger, and climb higher.

Our software and services include eCommerce, Order Management, Personalization, and Mobile Point-of-Commerce. We serve retailers, manufacturers, and brands, and our solutions are designed to power the shopping experience – from first click to doorstep – and to scale with them as their business grows.

The Sr. Tech Consultant will oversee the management of the offshore KPP development team to ensure they remain productive and profitable, whilst producing quality solutions that enhance client satisfaction. The role is customer-facing and will bring pace, process, and rigor to our most technical interactions with our customers, whilst ensuring the that Digital Experience Consultancy Team and our Partners are enabled for success.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Oversee KPP Offshore Development Team; monitoring and reporting on throughput and quality whilst ensuring they have the resources to be successful
  • Be a point of escalation for development services’ requests
  • Internal training and enablement
  • Creating, improving, documenting, and sharing of internal processes
  • Solutions architecture for Enterprise Clients
  • Joining technical client calls
  • Provide specific technical input for enterprise customers to support selected pre-sales and post-sales processes
  • Manages prioritization of Development Services tickets
  • Train internal teams to be able to support custom integrations effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Identify solutions to reduce support costs and increase internal productivity and improve customer satisfaction and establish best practices
  • Update project health information process using Salesforce.com
  • Ability to present clearly and credibly to both highly technical and non-technical audiences

QUALIFICATIONS:

  • 4+ years in either a managed consultancy, agency, or relevant field, applying and delivering solutions to technically challenging problems
  • Prior experience as a Technical Consultant, Architect and/or front-end developer preferred
  • Demonstrated ability to use popular JavaScript frameworks including AngularJS, Ember, Vue.js, and ReactJS
  • Experience using RESTful APIs to create real-world technical solutions and a proficiency with website technology stacks
  • Strong interpersonal, communication, influencing and public presentation skills
  • Experience implementing SaaS solutions preferred
  • Organizational and time management skills
  • Ability to self-motivate and produce high-level results with minimal supervision and direction
  • Ability to present clearly and credibly to both highly technical and non-technical audiences

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