Piper Companies is currently seeking an experienced Solution Architect to work in a full-time, fully remote role with a great team supporting one of the nation’s largest nonprofit, nonpartisan organization in the Washington, DC area.
You will be joining a team within the company's Contact Center, which is a core technical resource on a platform/capability team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in the company's enterprise and business systems. This position is accountable for the technical components of the platform/capability strategy and lifecycle and will be expected to deliver incremental business value in an agile environment.
Responsibilities of the Solution Architect:
Establishing the technical roadmap for the platform or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance.
- Ensuring sound integration, data, security, and business architecture design throughout all stages within the platform or capability lifecycle.
- Providing the rapid delivery and development of technical solutions that align with business and/or platform outcomes.
- Providing technical leadership for internal and external audits, disaster recovery, ongoing operations, production support, third-party development or implementation services, contract negotiations, and business interactions related to platform or capability systems and services.
- Innovating and/or driving the continuous improvements of implementation methodology and technical service offerings
Qualifications for the Solution Architect:
5+ years of IT experience with applied knowledge of the Salesforce Sales, Service, and Experience Clouds.
- 5+ years of experience with Computer Telephony Integration (CTI) and Contact/Call center technologies.
- Experience in enterprise practices and standards, cloud technologies, and platform integration.
- Salesforce Administrator and Salesforce Service Cloud Consultant Certifications preferred.
- Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field.
Compensation for the Solution Architect:
- Salary Range: $140,000-$160,000, depending on experience
- Comprehensive Benefits: Medical, Dental, Vision, PTO, 401K
Keywords: Solution Architect, Agile, Salesforce, Call Center, Cloud, Telephony, Apex, Lightning
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