ServiceNow HRSD Consultant

Published date Posted on Indeed on Jul 28, 2022 (15 d ago)
Infosys is seeking ServiceNow HRSD Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow HRSD deployments including HR Portal and Virtual Agent configuration aligned to Industry best practices and translating functional & technical requirements into implementation work package. Should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution.

Required Qualifications:
  • Candidate must be located within Sunnyvale, CA or anywhere in USA. This position may require travel in the US
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • Minimum of 6 years overall experience in implementing ITSM or other solutions suites with 3+ years’ of experience with HR Service Delivery (HRSD) implementation
  • Proficient understanding of HR best practices related to ServiceNow HRSD
  • Understanding of technical components including Case, Knowledge, Portal, Agent Workspace, Agent Chat, Virtual Agent configuration in HRSD
  • Good knowledge on integration with PeopleSoft, SAP Success Factor and Workday
  • Ability to participate in design workshop, development, testing and deployment activities with customers
  • Experience engaging as an integral technical resource to develop client solutions
  • Experience working with Agile teams, methodologies, and tools
  • Excellent communication skills
  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
  • Experience in working with multi-vendor development environment
  • Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
  • Experience of working with ServiceNow platform for global customers
  • U.S. citizens and Permanent residents are encouraged to apply. We are unable to sponsor at this time

Preferred Qualifications:
  • Experience implementing and/or configuring an HCM or HRIS system
  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
  • Hands on experience with working or developing with JavaScript
  • Additional ServiceNow certifications preferred such as:
  • ServiceNow Fundamentals certification in one or more modules of the platform in addition to HRSD
  • ServiceNow CIS-HR Certification

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

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