ServiceNow SAM Process Consultant

Published date Posted on Indeed on Jul 28, 2022 (15 d ago)
Infosys is seeking ServiceNow SAM Process Consultant. This role requires close partnership and collaboration with Executive Stakeholders, Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments aligned to Industry best practices and translating functional & technical requirements into implementation work package. Should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution.

Required Qualifications:

  • Candidate must be located within commuting distance of Fremont, CA or REMOTE. This position may require travel in the USA
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • Minimum 4 years of experience in Information Technology.
  • Service Now SAMPro Implementation experience. Understanding of SAMPro platform, Software Catalog on ServiceNow,
  • Building OOB and Custom integrations on ServiceNow
  • Should have an understanding of ServiceNow development, including creation of Client Scripts, UI Policies, Business Rules etc.
  • Development and configuration of SAMPro publisher pack integrations, Discovery tool integrations (eg: SCCM, Tanium, JAM-F, Casper, Intune etc), SaaS API integrations, Utilizing Integration Hub and Flow designer for building integrations
  • Should be able to develop ServiceNow integrations based on REST/SOAP API.
  • Hands on experience on Flow designer.
  • Expert in Client side and server side java scripting.
  • Uni and bi directional integration using SOAP and REST messages.
  • Should be aware of integration standards and best practices like error handling etc
  • Good understanding of ServiceNow ITSM, CMDB modules is required
  • Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
  • At least 1 of ServiceNow Admin, ServiceNow Implementation and ServiceNow SAM Specialist Certifications
  • Expert Proficiency of working with ServiceNow platform for Global Customers

Preferred Qualifications:

  • Service Now Implementation experience with best practices - ITIL V3, ITIL V4 preferred
  • Collaborate with team members to define, analyze, understand and document technical requirements.
  • Formulate testing approach, test cases and document them.
  • Excellent Analytical and troubleshooting skill.
  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
  • Experienced in writing RFPs solutions and presentations during client visits.
  • Practical experience with agile methodologies/tools
  • Experience with leading a geographically separated customers and onshore/offshore teams
  • Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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