inSite Support Software Support

Published date Posted on Indeed on Aug 03, 2022 (9 d ago)

About us

MBS Textbook Exchange, LLC is a leading provider of college bookstore solutions for retail environments. Fully integrated retail systems for any size college bookstore.

Primary Objective of Position

MBS inSite Client Representatives support our internally developed MBS Systems eCommerce solution for college bookstore retail operations.

Major Areas of Responsibility

Provide extensive direct contact with customers providing technical support for MBS Systems inSite suites.

Manage projects by working with web developers and designers on behalf of a customer.

Provision of web site management services on behalf of customers.

Qualifications

Experience with website design, Javascript, HTML, SQL and CSS.

Ability to maintain positive customer contact and develop ongoing partnerships to strengthen mutually beneficial relationships.

Excellent interpersonal and communication skills.

Ability to organize and manage multiple priorities.

Ability to work in a team environment with management, peers and staff.

Ability to demonstrate good problem-solving skills related to computer software applications.

Previous experience in direct customer service, computer applications, or retail store operations is desired.

Previous project management skills.

Ability to resolve issues related to Internet based or client-server applications.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • CSS, HTML, Javascript: 1 year (Required)

Work Location: Remote


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