Professional Services Planning and Design Analyst

Professional Services Planning and Design Analyst – Contact Center

Job Type: Full Time

Location: US Remote

Department: Implementation

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.

Job Description:

The Professional Services Engineer at RingCentral will play a key role in planning and development, functions of the contact center, and our white gloved partner NICE CXone. This role will drive implementation of NICE CXone Studio and Central functionality within new Contact Center ACD designs and training.

Responsibilities:

TECHNICAL

Seeking individuals with contact center experience as a team lead, supervisor or manager interested in expanding their experience into a technical role
Technical training program will be offered based on the individual’s interests
Providing technical configuration for IVR specific to NICE CXone Studio programming
Consulting, Design, and development of IVR integrations
Providing process, data and object modeling in a variety of application and database environments.
Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
Providing assistance to technical architecture, analysis, design, development, and enhancement
MS office knowledge (excel, project plans, smartsheet, Visio)

BUSINESS

Presenting a professional image in conduct, attitude, and attire
Assisting with the development of client information management standards and evaluation of technology trends

Bonus Experience:

Contact center operational experience
Contact Center software solution experience
Familiarity in industry leading contact center technologies
NICE CXone experience

Desired Qualifications:

Strong trouble shooting and problem-solving skills
Excellent communication (Written and Verbal) interpersonal skills
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

Bonus Qualifications:

BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
Cloud experience
JavaScript and API software development skills highly desirable
API software development skills with experience using the RESTful/SOAP web services
Proficiency in one or more of the following programming languages JavaScript, Java, Python, PHP
Relational Database experience

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Flexible PTO
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are hired in Colorado, the compensation range for this position is between $78,000 and $116,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience

Professional Services Planning and Design Analyst - CC

JavaScript PHP Python Java

Let us know

Related jobs