Professional Services Planning and Design Analyst - CC

Published date Posted on Indeed on Aug 04, 2022 (8 d ago)
Professional Services Planning and Design Analyst – Contact Center
Job Type: Full Time
Location: US Remote
Department: Implementation
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.
Job Description:
The Professional Services Engineer at RingCentral will play a key role in planning and development, functions of the contact center, and our white gloved partner NICE CXone. This role will drive implementation of NICE CXone Studio and Central functionality within new Contact Center ACD designs and training.
Responsibilities:
TECHNICAL
  • Seeking individuals with contact center experience as a team lead, supervisor or manager interested in expanding their experience into a technical role
  • Technical training program will be offered based on the individual’s interests
  • Providing technical configuration for IVR specific to NICE CXone Studio programming
  • Consulting, Design, and development of IVR integrations
  • Providing process, data and object modeling in a variety of application and database environments.
  • Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
  • Providing assistance to technical architecture, analysis, design, development, and enhancement
  • MS office knowledge (excel, project plans, smartsheet, Visio)
BUSINESS
  • Presenting a professional image in conduct, attitude, and attire
  • Assisting with the development of client information management standards and evaluation of technology trends
Bonus Experience:
  • Contact center operational experience
  • Contact Center software solution experience
  • Familiarity in industry leading contact center technologies
  • NICE CXone experience
Desired Qualifications:
  • Strong trouble shooting and problem-solving skills
  • Excellent communication (Written and Verbal) interpersonal skills
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
Bonus Qualifications:
  • BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
  • Cloud experience
  • JavaScript and API software development skills highly desirable
  • API software development skills with experience using the RESTful/SOAP web services
  • Proficiency in one or more of the following programming languages JavaScript, Java, Python, PHP
  • Relational Database experience
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
  • 401K match and ESPP
  • Flexible PTO
  • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
  • Paid parental leave and new parent gift boxes
  • Pet insurance
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Rocket Lawyer services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $78,000 and $116,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience

Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Loading...
Success
Error on reporting

Related jobs

Capgemini Government Solutions Capgemini Government Solutions... |
|
Yesterday

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated ServiceNow Developer to join our team to support our government clients. In this remote role, the candidate can be located anywhere in the United States. This multi-faceted opportunity.

Piper Companies Piper Companies |
|
3 d ago

Piper Companies is currently looking for a Remote JavaScript Software Engineer you will be at the center of our efforts to build and/or redesign scalable software solutions for our clients. You will design, develop, test, and debug software, and your.

Snappyhires Snappyhires |
16 d ago

Responsibilities: We are currently looking for an entry-level Drupal Developer with a background in computer sciences and the desire to implement configurable software solutions in a team environment.Requirements & SkillsKnowledge in Java/Python/PHP..

SuperCare Health SuperCare Health |
Yesterday

Software Developer with DevOps ExperienceThe developer will start off with maintaining existing code bases and supporting 3rd tier help desk tickets with the aim of solving root causes throughLong term, the developer will be working on new projects as.

Propelsys Technologies Llc. Propelsys Technologies Llc.... |
Yesterday

ResponsibilitiesGIS Technical ArchitectRemoteRequired Skills:Experience- 8-12 years of experienceSkills Required- ESRI ArcGIS / QGIS, ArcFM, ASP.NET, JavascriptJob description:8+ years of experience architecting, implementing, and administrating enterprise.