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Designs technical solutions on ServiceNow platform as architect with Service Management team at Logicalis. Works directly with customer to validate processes, gather requirements, and design solutions; engages with development team to see solutions come to reality.
Essential Duties and Responsibilities
Performs implementations of ServiceNow solutions for customers, including development of solution designs, implementation plans and documentation
Satisfies customer’s technology services and solution requirements using Now Create methodology
Works directly with customer to gather requirements, design solutions, and build proof of concepts and implementation solutions
Delivers consultative-based knowledge transfer and documentation to Logicalis’ customers
Works with PMO in scheduling and managing engagements
Works with Logicalis’ customers to perform assessments and health checks, along with new implementations and enhancements to existing ServiceNow instances
Leads development effort in 3 the following ServiceNow areas: ITSM, ITOM, ITAM, ITBM, CSM, CMDB, ITIL4, etc
Leads scrum activities which entails sprint planning and story creation for development team
Provides detailed project documentation and storyboards
Provides live demonstrations of solutions being developed
Establishes relationships with clients by demonstrating strong listening skills
Builds credibility and trust by delivering what has been promised within established timeframes
Maintains focus on client satisfaction and expectation management
Achieves and maintains required Service Now or ITIL certifications as assigned by their supervisor
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
Supports and conducts self in a manner consistent with customer service expectations
This job has no supervisory responsibilities.
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equivalent combination accepted
Bachelor’s Degree in a related field
Experience / Technical Requirements
2 years’ experience implementing and developing in ServiceNow
Expert knowledge in the following ServiceNow concepts:
Java scripting, HTML, AJAX, CSS
Configuring ServiceNow connections with LDAP, SSO, SAML
Integrations using Integration Hub, REST web services, data imports
Programming with understanding of programming principles and logic
Proficient in IT Asset Management area
Proficient use of all Microsoft Office applications as well as Microsoft Visio and Project
One or more of the following:
Information Technology Infrastructure Library (ITIL) Foundation
Certified System Administrator
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist – Hardware Asset Management
Certified Implementation Specialist – Software Asset Management
Other Skills and Abilities
Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams
Ability to manage time across multiple projects
Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution
Self-starter with excellent organizational, administrative and interpersonal skills
Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests
Excellent problem solving, decision making, and analytical skills
Project management and reporting skills
Maintains excellent client relationships and high client satisfaction ratings
Ability to travel nationally to meet with clients; expectation 25% travel
Participates proactively in own career development.
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
This may require overnight travel to all US states or territories.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
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