Business Analyst
Posted on Indeed on Mar 20, 2021

We Lead. We Transform. We Deliver.

Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:

  • ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year
  • Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)
  • Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)

What you’ll be doing:
The Business Analyst is responsible for scoping and developing business solutions on the ServiceNow platform. The Business Analyst as part of the Delivery phase participates in process workshops and leads requirements gathering workshops to develop a detailed list of solution requirements. The ServiceNow Business Analyst acts as the technical liaison between the customer and the development team to ensure all solutions are fit for purpose.

  • Participates in Process workshops and assists with keeping track of requirements, action items and decisions made.
  • Facilitates requirement gathering workshops to further define known requirements as well as identify additional requirements necessary to deliver a satisfactory customer solution
  • Ensures all requirements are properly documented
  • In partnership with the development team, estimates the level of effort for all requirements
  • Acts as the Scrum Master for all development activities
  • Reviews all solution development to ensure functionality and quality are in line with acceptance criteria
  • Ensures all solution information is properly documented per Cask standards
  • Maintain current knowledge of the ServiceNow platform
  • Participate in process improvement efforts

What you’ll bring to the table

  • Bachelor's Degree in Computer Science or equivalent experience
  • 10+ years of IT experience in various roles of infrastructure or application development
  • 3+ years of experience configuring or developing solutions on the ServiceNow platform; experience developing solutions with Javascript a plus
  • ServiceNow Agile Development Application knowledge a plus
  • Experience with Agile/Scrum Software Development Methodology
  • Ability to work remotely and independently
  • Excellent Story Writing/User Requirement Documentation skills
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • ITIL V3 Foundations a plus
  • Certified Scrum Master a plus
  • ServiceNow Certifications a plus
  • Able to qualify for a U.S. Federal Government Moderate Risk Position

Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.

Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.

Come be a part of the transformation and innovation we deliver. Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.

Perks? Oh, yes.

Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please our website at and be sure to follow us on LinkedIn, Facebook, and Twitter.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.


Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Error on reporting

Related jobs

Trellis Technologies
7 d ago

More jobs by this company