Senior ServiceNow Technical Consultant
Posted on Indeed on Apr 24, 2021

A Sr. ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.

  • Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
  • Coordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
  • Translate business needs into technical requirements
  • Answer technical and application configuration questions
  • Configure and customize new applications and modules
  • Implement new functionality for customers while using ServiceNow best practices
  • Assist in troubleshooting ServiceNow upgrades, patching, and release management
  • Provide analysis of problems and possible solutions
  • Produce detailed documentation on all work completed
  • Lead technical implementation teams including code review for less experienced consultants
  • Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.
  • Conduct technical training and knowledge transfer sessions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

Requirements

  • Excellent communication skills and a strong personal commitment to quality service
  • Ability to work remotely and with remote resources as needed
  • 3+ years of experience implementing, configuring, and customizing ServiceNow
  • Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
  • Strong understanding of ITIL methodologies
  • Understanding of enterprise IT architecture
  • Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or other Process Areas

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