Technical Consultant - Click

Published date Posted on Indeed on Sep 10, 2021 (9 d ago)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Mulesoft - Customer Success Group

Job Details

Overview

The Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and customer relationship skills to successfully implement and provide services for ClickSoftware and Salesforce FSM offerings. The Technical Consultant will work within defined project teams to perform technical implementations. As part of these implementations, the Technical Consultant will participate and support requirement gathering, design, development, testing and deployment to meet the customer’s business and technical requirements. T he Technical Consultant will be responsible for completing tasks on one or more concurrent pr ojects and reporting status to the assigned Project Manager.
In some instances the Technical Consultant will assume technical lead responsibilities in smaller scale engagements for example customers/partners advisory, specific enhancements to existing FSM implementations, etc.

The Technical Consultant develops and leads the evaluation of options and subsequent presentation and education of the customer/partner. They also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities

  • Being a key member of the technical delivery team responsible for the design, configuration, coding & successful delivery of the requirements to meet the customer’s requirement
  • Help clients consistently meet/exceed goals and metrics
  • Contribute to customer success through front and backend solution development and release management
  • Assist customer with fine-tuning the FSM application and service optimization algorithms to meet customer’s business objectives and deliver high CSAT
  • Provide on-going consultancy to customer / partners during their implementation to ensure a successful deployment
  • Continued professional growth and development
  • Apply Salesforce best practices and values to the customer’s business

Preferred Qualifications and Skills

  • BA/BS Degree or equivalent
  • 5 - 7 years of experience working in the technology sector, preferably in a product based organization as a part of the services business line
  • Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to the client's needs
  • Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies
  • Strong desire to work both in design and in 'hands-on' implementation modes in the delivery of ClickSoftware solutions
  • Excellent written and verbal communication skills
  • Ability to work independently and be a self-starter
  • Travel to client site but may be higher or lower based on the client engagement.
  • ClickSoftware product knowledge and experience
  • Relevant Salesforce certifications
  • Key technical skills desired: c#, .NET, HTML5, Angular JS, Web Application Frameworks (Silverlight, Javascript), APEX

Personality

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
  • TEAM PLAYER: Proficient at collaboration and working with members of a team
  • URGENCY: Ability to move fast and drive business value and results
  • OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
  • TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
  • ADAPTABLE: Excels in high levels of uncertainty and change
  • COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

Accommodations

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