ServiceNow Developer

Published date Posted on Indeed on Sep 14, 2021 (5 d ago)
About DMI:

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

About the Opportunity:
DMI (Digital Management, LLC.) is looking for a ServiceNow Developer to support our client in Baltimore, MD

Duties and
This role is responsible for leading ServiceNow teams in the development, documentation and delivery of process innovations driving the attainment of business goals. The ServiceNow team is responsible for the configuration, development, support and maintenance of the ServiceNow implementation. We are looking for an experienced technical individual contributor to work independently with limited supervision and manage projects/processes under the guidance of the ITSM Director. Work with stakeholders to understand, propose, and deliver solutions with primary emphasis on request fulfillment, workflow automation through ServiceNow Service Catalogs and key ITIL based Request: Incident, Problem, Change, Knowledge and other modules. You will utilize ServiceNow and software development methodologies best practices to conduct requirements analysis, system design, and play a vital role throughout the entire development lifecycle.


  • Work with both department and Agency leadership to research, analyze, and implement enterprise-wide solutions/capabilities/enhancements to support Agency business/mission goals and objectives.
  • Create, maintain and enhance custom reports and dashboards in ServiceNow integrating and combining data from multiple tables and sources based on user requirements
  • Create and maintain an agile, streamlined, scalable, and optimized ServiceNow system components, and perform integration and support, and operational services with high availability and service delivery goals.
  • Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
  • Maintain Forms, Reports, Views, Workflows, Groups and Roles.
  • Monitor health, usage and overall compliance of ServiceNow and its applications.
  • Coordinate application and platform upgrades.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
  • Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Configure User Accounts, Groups and Roles. Create custom Roles where necessary.
  • Evaluate and configure systems for better performance
  • Configure out of the box workflows and create/maintain custom workflows.
  • Integrate ServiceNow applications with 3rd party partners
  • Design and develop solutions that leverage ServiceNow modules like HR, ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
  • Troubleshoot and resolve problems, Orchestrate and automate tasks.
  • ServiceNow security fundamentals and approaches including integration with other systems
Education and Years of Experience: Bachelor Degeree or More.
Required Skills/Certifications:


  • Experience with ServiceNow releases Madrid, London or New York
  • 3-5 years demonstrated experience in ServiceNow system applications and custom applications
  • 3-5 years experience with multiple ServiceNow environment; having successfully managed and maintained Service Catalog/Portal, API Integration, Discovery / Mapping for CMDB with back-end integrations to other systems
  • 3-5 years demonstrated experience in configuring/administrating and development of enterprise grade applications/solutions using ServiceNow platform
  • Demonstrated experience programming using AngularJS, HTML5, CSS, or JavaScript libraries
  • Prior experience programming in either one of the following application stack .NET, or Java or NodeJS or similar
Must Have
  • ITSM, ITOM, ITAM modules and CMDB/ Asset Management experience
  • ServiceNow admin certification mandatory.
Desired Skills/Certifications:
  • Bachelor’s degree (BA/BS) or equivalent experience and minimum 3 years of related work experience.
  • ITIL v3 Foundations Certification
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
Additional Requirement(s):

Min. Citizenship Status Required:

Physical Requirement(s):
No Physical requirement needed for this position.

Location: Remote/Baltimore, MD

Working at DMI
DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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