ServiceNow Admin/Technical Support

Published date Posted on Indeed on Oct 12, 2021 (8 d ago)

Job Title: ServiceNow Admin/Technical Support

Location: 100 % Remote

Duration: 10 Months


8-5 M-F

The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules.


  • Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, and ITOM modules
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
  • Communicate ServiceNow process, operations and capability information to all levels of management and the business.
  • Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
  • Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities, including Orchestration
  • Coordinate integration with on and off-site systems utilizing resources from other technical teams.
  • Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
  • Create ServiceNow reports, dashboards & homepages. Utilize Performance Analytics to collect historical data.
  • Coordinate application and platform upgrades across multiple instances
  • Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved


  • Bachelor's degree in Computer Science, Information Services or related field
  • Exposure to ITIL v3, specifically in the area of incident, problem & change, ITIL v.3 Foundations certification preferred
  • Scripting experience utilizing any of the following: JavaScript, Angular, Jelly, HTML and PowerShell

Desirable Skills

  • ServiceNow System Administration certification and/or ServiceNow Application Development certification
  • 12 months' experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, and ITBM applications
  • Experience with migrating code from lower environments up to production


Bachelor's degree Required - in Computer Science, Information Services or related field

Job Types: Full-time, Contract

Salary: $25.00 - $30.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off


  • 8 hour shift


  • Bachelor's (Required)


  • VMWare: 1 year (Preferred)

Work Location: Remote

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