ServiceNow Admin/Technical Support

Published date Posted on Indeed on Oct 12, 2021 (8 d ago)

Job Title: ServiceNow Admin/Technical Support

Location: 100 % Remote

Duration: 10 Months

Description

8-5 M-F

The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules.

Responsibilities:

  • Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, and ITOM modules
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
  • Communicate ServiceNow process, operations and capability information to all levels of management and the business.
  • Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
  • Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities, including Orchestration
  • Coordinate integration with on and off-site systems utilizing resources from other technical teams.
  • Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
  • Create ServiceNow reports, dashboards & homepages. Utilize Performance Analytics to collect historical data.
  • Coordinate application and platform upgrades across multiple instances
  • Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved

Requirements:

  • Bachelor's degree in Computer Science, Information Services or related field
  • Exposure to ITIL v3, specifically in the area of incident, problem & change, ITIL v.3 Foundations certification preferred
  • Scripting experience utilizing any of the following: JavaScript, Angular, Jelly, HTML and PowerShell

Desirable Skills

  • ServiceNow System Administration certification and/or ServiceNow Application Development certification
  • 12 months' experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, and ITBM applications
  • Experience with migrating code from lower environments up to production

Education

Bachelor's degree Required - in Computer Science, Information Services or related field

Job Types: Full-time, Contract

Salary: $25.00 - $30.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift

Education:

  • Bachelor's (Required)

Experience:

  • VMWare: 1 year (Preferred)

Work Location: Remote


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