Technical Consultant ( SaaS / Remote )

Published date Posted on WorkingNomads on Nov 10, 2021 (22 d ago)

Create customer value.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing inspirational catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot, and Williams Sonoma, the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1700 passionate customers and advocates worldwide.

We’re looking for a dedicated and passionate Technical Consultant to help us develop and increase our customer value.

You have a technical background or understanding and can talk about and explain technical solutions to key stakeholders to gain a positive outcome. You are a natural problem solver, and you have significant business acumen and excellent organizational and planning skills.

Just like us, you believe that business growth starts with a fantastic product. A product that people love to use and that inspires them. You desire to do things better and to improve the world around you. You believe that results and impact matter more than hours spent.

Responsibilities:

The Technical Consultant is a critical client-facing role within Publitas where you will be scoping the requirements of a customer and identifying the best possible technical solution. You will be involved in providing pre-sales product demonstrations and evaluating proof of concepts to prospective and existing customers.

  • Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution.
  • Create and lead product demonstrations.
  • Work closely with our Customer Success and Customer Acquisition teams to secure client deals & projects.
  • Identify & design solutions to clients’ technical requirements.
  • Engage in pre-sales technical consultancy, providing technical assistance and guidance during all stages of the pre-sales process.
  • Support with RFP responses, bids, and tenders.
  • Create and deliver technical presentations and training internally and externally.
  • Support the Professional Services team by providing clear technical requirements for the designed solutions.
  • Proactively identify ways of improving the pre-sales processes and team documentation.

Requirements

  • Fluency in English.
  • 4+ years of experience in a technical customer-facing role as a technical pre-sales engineer or consultant.
  • Ability to communicate technical requirements/notes to a non-technical user.
  • Ability to conduct meetings and follow up with all parties involved.
  • Ability to identify and engage key stakeholders.
  • Strong experience with eCommerce software implementations using direct API integrations.
  • Experience with providing solutions for integrating third-party web APIs.
  • Strong understanding of HTML, JavaScript, CSS, and related web technologies.
  • Knowledge of Unix environments; strong user-level skills.
  • Understanding of technical and user-experience requirements for Salesforce, Magento, Shopify, Kibo, and similar platforms.

Bonus:

  • Previous experience working in the Martech industry.
  • Experience with Digital publishing, Marketing, and Retail clients.

What can you expect from us?

  • US$ 41.6k - 99k gross salary per year. (or € 31k - 65k gross salary per year.)
  • Twenty-five vacation days per year and your National Holidays off.
  • A contract of indefinite duration.
  • Work from anywhere you desire.
  • A monthly shared office space/coworking allowance.
  • A one-time home office setup stipend.
  • A top-of-the-line MacBook.
  • Monthly wellness allowance to stay healthy while working remotely.
  • Annual retreats in some of the greatest cities in the world.
  • Free books in Kindle and Audible store.
  • We'll challenge and support you to get the most out of your potential through personal coaching sessions.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment Team at careers@publitas.com if you have any questions.


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