Software Engineer, CCE - Production Support

Published date Posted on Indeed on Nov 14, 2021 (18 d ago)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Software Engineer, CCE- Production Support

Join a growing team focused on making Marketing Cloud products easier to support. Engineers will help identify gaps in current tools and work to improve them or build new tools. The engineer will also partner with scrum teams to build new diagnostic and troubleshooting tools for production systems to ensure the continued success and scalability of our large and rapidly expanding customer base.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Software Engineer in the Customer Centric Engineering development team, you will deliver tools used by Salesforce Engineering and Support teams to detect, diagnose, and prevent customer-impacting issues. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication. We embrace the hybrid model and celebrate the individual strengths of each team member while cultivating everyone on the team to grow into the best version of themselves.

What you’ll be doing:

  • Using C#, Java Script, SQL, Splunk, JSON, and open source technologies to create and maintain tools used by CCE and Support teams.

  • Identifying root causes, and fixes, and develop new debugging tools while working closely with product teams

  • Mentoring CCE and Support engineers on technical issues and best practices

  • Building relationships with other teams across Customer Support, TMP, and SRE as a technical expert

  • Expand the Supportability and Debuggability of the Marketing Cloud throughout TMP

  • Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available.

What we’re looking for:

  • Developer-level technical chops along with a strong desire to interact with Engineering and Support to build tools that make our jobs easier.

  • Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

  • Ability to quickly learn new technologies and work effectively in a fast paced dynamic environment

  • Knowledge of and experience with Node.js, Ajax, JSON, NPM.

  • Broad knowledge of web standards relating to APIs such as REST, SOAP, XML, WSDL, HTTP, JSON, etc

  • Good understanding of relational databases and SQL

  • Unparalleled troubleshooting and problem-solving skills

  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

  • Experience with Agile development methodology

  • Bachelor's Degree. BS or MS in Computer Science preferred

About Salesforce :

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

For Colorado-based roles: Minimum annual salary of $98,900. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

  • LI-Y

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.


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