MS Dynamics CRM Developer - Phoenix, AZ

Published date Posted on Indeed on Dec 31, 2021 (25 d ago)

Codes, debugs, tests, documents and implements Microsoft Dynamics CRM. Provides functional and technical support to MS Dynamics in collaboration with the MS Dynamics Administrator. Will also work with project managers and scrum masters to meet evolving business needs. Assists with software upgrades. Develops reports using vendor supplied and site-standard report writers. Develops and supports multiple system interfaces and data integration.

**Prefer Veteran and Military Families**

Education & Experience


• Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience • 3 years of experience with Microsoft Dynamics 2016/365 CRM or newer • 2 years of experience in customizations, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation • API development with source systems


• 4 years of general application development and support experience • Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint • Familiarity with Data Export Service • SSIS or other ETL technologies • Experience with Apttus CMS

Key Responsibilities

• Implement solutions as communicated via process maps and workflow diagrams in alignment with standard coding practices and technology requirements. • Collaborate with Dynamics CRM Administration on day-to-day activities and enhancements. • Work with IT Business Analysts to understand business requirements. • Work with Project Managers or scrum masters to provide effort estimates for refinement and planning sprints. • Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency. • Researches the setup and functionality of each supported module and advises/assists functional users with questions and debugging of problems. • Evaluates and tests vendor-supplied software packages. Determines compatibility with existing systems. Provides technical support and trouble-shooting for vendor software. Installs and tests vendor upgrades and patches. • Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on the existing modules.

• Develops system and program test plans. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results. Debugs systems and programs. • Supports user acceptance testing to ensure successful migration to new software versions. • Prepares technical reports, memoranda, and instructional manuals as documentation of program development. Maintains program documentation. • Writes instructions to guide operating staff during the use of on-line software and production runs. • Logs, monitors, and manages event calls regarding reported problems. • Documents change control. • Performs on-call support functions. • Performs other duties as assigned. • Regular and reliable attendance is required.


Commitment to Task:
Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills:
Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize tasks, adjust to priorities, learn systems within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of Agile methodologies, applications programming methodologies and disciplines; Knowledge in system analysis and business problem-solving; Dynamics CRM 7 Stage development process, business process modeling, tool installation, development, testing and deployment; Understanding of CRM solutions and plugins and the ability to design and develop code utilizing this technology; Familiarity with JavaScript, C#, .Net, including plugins, HTML and form creation. Proficient in development of MS Dynamics CRM 2016/365 or newer.

Company Overview

Company Overview

Since our founding in 1996, TriWest Healthcare Alliance has been On a Mission to Serve® America’s military families. All that we do, we do for our customers—those who wear America’s uniform, their family members and those who came before them. Every single day, we honor their service and their sacrifice by ensuring customer satisfaction.
TriWest Healthcare Alliance, headquartered in Phoenix, Arizona, will administer the VA Patient-Centered Community Care (VAPCCC) program in a 28 state region.
TriWest has developed relationships with organizations such as the USO, Fisher House, the Women in Military Service for America Memorial Foundation and other military relief and support associations to strengthen America's military community locally and nationally.

TriWest provides state-of-the-art facilities, a smoke/tobacco-free, drug-free, business casual working environment, and offers a competitive compensation package including excellent benefits.

For more information about TriWest, please explore our website at

VA Statement

VA Statement

You are applying for a position that involves working on electronic systems that have access to Veteran Administration (“VA”) systems. Therefore, in addition to the pre-employment background investigation you must undergo a VA background investigation. This requires you to submit an application describing the previous 7 years of your life and to provide proof of U.S. citizenship in the form of a certified birth certificate, certificate of naturalization, current passport, form FS-240 or form DS-1350. The VA will then review this paperwork and verify your citizenship. This process takes several months to complete. During this time, the VA will grant interim access to U.S. citizens allowing them to work for TriWest until their background investigation is completed. However, the VA will not authorize interim access for non-U.S. citizens. If you are unable to obtain interim access or pass the background investigation, you are not qualified for this position and TriWest will withdraw any offer of employment or terminate your employment immediately.



TriWest offers a comprehensive and progressive benefits package that includes:

o Medical, dental and vision coverage
o Generous paid time off
o 401(k) Retirement Savings Plan (with matching)
o Short-term and long-term disability, basic life, and accidental death and dismemberment insurance

Equal Employment Opportunity

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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