Title - ServiceNow Architect

Type of Hire - Full Time / Permanent Role

Location - WhitePlains, NY / Remote

Job Description :

  • Service now Implementation Specialist & Admin.
  • Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional).
  • Good communication and presentation skills, Client handling.
  • Responsible for all scripting changes including Client Scripts, Business Rules, Script Includes, and UI Actions, UI Macro, UI Pages, Sites. Create a consistent and easy-to-read format for all scripts that include - comments explaining the functionality. Server-side scripts utilize the most efficient GlideRecord methods to reduce overall processing time.
  • Development/Customization and Administration of Service Now Core Modules, Incident, Change, Service Catalog, Idea, Demand, Project Portfolio Management, Content Management System.
  • Responsible for Integrations with 3rd party tools, applications, and systems.
  • Work extensively on external integrations using Direct Web services over SOAP and REST.
  • Creation of design documents, test cases & Unit testing.
  • Defect fixing & accommodate small changes in case of a minor enhancement.
  • Customization of different applications and modules within ServiceNow
  • Java Scripting knowledge and hands-on experience on it.
  • Hands-on with ITIL Process implementation.
  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
  • Hands-on design, development, and deployment experience with the Service-now platform.
  • Good at creating required information for Reporting and Dashboards.
  • Knowledge of ITIL methodologies and processes.

Technical Expertise :

  • Creation of script-based Assignment and Approval rule.
  • Creation of Business Rule, UI Action by using Glide script.
  • Web Service Integration.
  • User Interface Level Integration.
  • MID Server Integration.
  • Integration with tools, applications, and systems.
  • Mobility and related integration.
  • AngularJS, Node.js, and Bootstrap.
  • Use of Import Sets for data loading from external file or database to the service-now.com.
  • Creation of custom-related list.
  • Knowledge of ITIL V3 processes.


Technical Skills

ServiceNow Enterp Service Mgmt PL3 Required

ServiceNow Discovery PL4 Required

ServiceNow Business Management PL3 Required

JSON PL4 Required

XML PL1 Required
What are the 3-4 non-negotiable requirements of this position?
1) Strong extensive experience in Service now Architecture.
2) Active Service Now certifications required.
3) Hands-on Service Now -ITOM* ITSM, Implementation experience is a MUST HAVE.

Job Type: Full-time

Pay: $150,000.00 - $175,000.00 per year


  • 8 hour shift


  • ServiceNow Architecture: 4 years (Preferred)
  • Hands-on Service Now -ITOM* ITSM: 3 years (Preferred)
  • Implementation of ITOM* ITSM: 3 years (Preferred)
  • Service now Implementation Specialist & Admin: 5 years (Preferred)
  • Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS: 10 years (Preferred)
  • Client Scripts, Business Rules, Script Includes: 10 years (Preferred)
  • UI Actions, UI Macro, UI Pages, Sites: 10 years (Preferred)
  • Incident, Change, Service Catalog: 10 years (Preferred)
  • Project Portfolio management, Content Management System: 8 years (Preferred)
  • Direct Web services over SOAP and REST: 5 years (Preferred)
  • ITIL Process implementation: 3 years (Preferred)
  • AngularJS, Node.js and Bootstrap: 4 years (Preferred)
  • Creation of script based Assignment and Approval rule: 8 years (Preferred)
  • Web Service Integration: 5 years (Preferred)


  • Active Service Now certifications (Preferred)

Work Location: Remote

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