Navy Child and Youth Programs Fee Assistance Operations Clerk

Published date Posted on Indeed on Jun 19, 2022 (12 d ago)

Duties

Duties includes but not limited to:

Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.

Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current. Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees.

Gathers information from families related to enrollment of children with community providers. Uses registration and enrollment information to determine child's authorized child care subsidy benefit.

Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.

Reviews monthly claim forms and enters data for processing. Validates submission against authorized benefit amounts. Reconciles overpayments, returned checks, or other issues related to payment processing.

Conducts research of records and follows up in order to resolve discrepancies and problems.

Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures.

Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.

Requirements

Conditions of Employment

  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge of administrative support functions.

Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.

Knowledge of military CY programs, such as Child Development Centers, Family Child Care, School Age Care and Military Fee Assistance Programs.

Knowledge of the policies and procedures related to the fee assistance program.

Knowledge of program-based database systems, such as MilitaryChildCare.com (MCC) or Child and Youth Management System (CYMS).

Skill in the use of commonly used computer equipment.

Knowledge of basic accounting procedures and processes, related to verifying, reconciling, and processing claims/transactions.

Ability to conduct research to resolve discrepancies and verify information.

Ability to maintain a computerized database.

Ability to maintain accurate reports and records and military style documents.

Ability to communicate effectively, both verbally and in writing.

Education

1 year general experience; OR

2 years’ education above high school; OR

An equivalent combination of education and experience.

Additional information

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Must have or be able to obtain and maintain a Secret Security Clearance.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_MWR_Recruitment@navy.mil to ensure proper consideration is given.


  • Benefits

    CNIC values our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package includes medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, and more.

    Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.


Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

  • Benefits

    CNIC values our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package includes medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, and more.

    Review our benefits

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents are required at the time of application:

    Résumé: include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.

    Proof of Education: if qualifying based on education, you must submit a copy of your college transcripts; all transcripts MUST show student’s name, the name of the awarding university or educational institution, degree type, awarded/conferred date (if applicable) and the field of study (major).

    PAR / SF-50: for current or previous Federal employees, please attach a copy of your most recent PAR/SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.

    DD-214: if claiming Veteran’s Preference, provide a legible copy of DD-214 (page 4).

    • Note: Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

    It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

    Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

    To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status



    Technical Support

    • If you experience technical difficulties applying online, report it here: support@econsys.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET. Do NOT send your application/documents to this technical helpdesk email address.
    • Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.

    Agency contact information

    Commander, Navy Installations Command

    Phone

    855-271-4616

    Email

    MILL_MWR_RECRUIT.FCT@NAVY.MIL

    Address

    Commander, Navy Installations Command
    5720 Intregrity Drive
    Millington, TN 38055
    USA

    Next steps

    All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

  • Fair and Transparent

    The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

The following documents are required at the time of application:

Résumé: include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.

Proof of Education: if qualifying based on education, you must submit a copy of your college transcripts; all transcripts MUST show student’s name, the name of the awarding university or educational institution, degree type, awarded/conferred date (if applicable) and the field of study (major).

PAR / SF-50: for current or previous Federal employees, please attach a copy of your most recent PAR/SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.

DD-214: if claiming Veteran’s Preference, provide a legible copy of DD-214 (page 4).

  • Note: Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Help

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.


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