Production Support Engineer /Application Analyst

Published date Posted on Indeed on May 13, 2022 (14 d ago)

Job Role: Production Support Engineer (Application Analyst)
Location: Remote
Duration: Long Term

Role Description/Responsibilities:

We are looking for Technical Support Engineer (Application Support) with experience in AppDynamics & Splunk tool & Hands-on Scripting experience (Python/ Shell /PowerShell) in Unix/Linux platform at our Client locations.

Mandatory skill set:

  • 6-8 years of relevant Production Support experience with a strong understanding of Java/DB/Messaging/LB Application Architecture, DevOps and monitoring tools (AppDynamics and Splunk)
  • Work with a wide variety of platforms and application stacks.
  • Ability to understand new application frameworks in customer environments quickly.
  • Strong technical skills Pl/Sql, Unix, Hands-on experience in Shell/Python/PowerShell Scripting
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Experience with working in an ITIL environment . ITIL Foundation Certification desired
  • Basic knowledge of SDLC
  • Ability to quickly receive and process information, make appropriate risk-based decisions
  • Excellent interpersonal and communication skills, both oral and written
  • Effective issue management skills, problem identification, root cause analysis, and solution recommendation
  • Ability to remain calm, work in a fast-paced, at times pressured environment, and balance competing priorities.
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Flexible in working outside of core business hours at short notice 14) Able to work in 24x7 support in different shifts pattern on a rotational basis (work schedule will include weekend support as well).

Other Skills:

  • Good Communication Skills

Educational Qualification:

  • Bachelors Degree

Job Type: Contract

Pay: $60.00 - $70.00 per hour

Schedule:

  • 8 hour shift

Work Location: Remote

Speak with the employer
+91 9963315247


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