Sr. Manager, Cloud Applications Engineering

Published date Posted on Indeed on May 27, 2022 (35 d ago)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:


OpenText Observability and automation organization is looking for a manager with varied monitoring tools experience that will take the team to the next phase of fully automation. The team is responsible for enterprise infrastructure, application, and network monitoring. The selected candidate will manage a team of highly skilled engineers with a broad background in enterprise monitoring tools and related toolsets.

The manager (PO) will forecast growth, manage the day-to-day tasks and activities, plan projects for the year, and be the driving force of autonomous monitoring and automation.


You are great at:

  • Manage a global team that work with monitoring tools (Infrastructure, Applications, Databases, Network, web and cloud).
  • Create and maintain the organization’s IT monitoring program including IT Governance and Standards.
  • Provides guidance, mentorship and technical expertise to application owners across multiple projects.
  • Provide ongoing coaching, mentoring and training to develop and encourage employee performance.
  • Develop and maintain a comprehensive technical blueprint of the team's services, creating solution options that align IT services with business sponsor's missions, goals and objectives with consideration of both technical and non-technical implications and trade-offs.
  • Review and recommend selection of third-party software platforms for monitoring and always be on the lookout of what’s next.
  • Develop and maintain the technology roadmap for assigned area, collaborating with business and IT partners to ensure that the roadmap creates business value with technically sound solutions and seeking out opportunities to apply technical innovations to customer needs.
  • Monitor the business capability landscape to identify opportunities for greater long-term business value.
  • Monitor the industry solution landscape to track the development of available solutions and identify opportunities for adapting the team's solution architecture.
  • Conduct 1x1 with staff on timely basis to review projects and conduct performance reviews.
  • Be able to troubleshoot issues and is not afraid to dive in to solve problems.


What it takes:

  • BS/MS in CS/engineering or equivalent, OR 2+ years of relevant management experience.
  • 3+ years of experience in a highly complex technical operations environment; directly working with monitoring tools (preferably Zabbix, NNMi, Network Automation, Solarwinds, Sitescope, Grafana or Icinga).
  • Python experience – we prefer someone who at least has some experience with Python.
  • Experience with production support, change control, problem and escalation management.
  • Very good working knowledge with Linux OS.
  • knowledge of High Availability.
  • Highly self-motivated and directed
  • Good analytical and problem-solving/troubleshooting abilities

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees.


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