Published date Posted on Indeed on Jul 01, 2022 (42 d ago)

Description & Qualifications

Description

The Technical Support Consultant will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services on the HR Service Delivery Team (UKG Pro Document Manager & UKG Pro PeopleAssist).



As part of this high performing, fast-paced, and super fun team, you will act as a technical SME for the more functional teams, executing on tasks that range from processing service tasks in support of on-boarding new clients, to maintaining system uptime and advanced technical troubleshooting of escalated tickets.




Key Responsibilities:

Working autonomously on internal SaaS solutions, you will find that the experience gained as part of this cross-functional team is incomparable. As the liaison between Implementation team, Customer Care, Level 1 Support team, Product Management, and Product R&D globally, you will gain satisfaction from providing in depth product knowledge and innovative solutions that strengthens the relationship between us and our customers.





Run Side

The Run side of the team works closely with Customer Care and Level 1 Support to identify bugs and/or escalate issues to our Product & Engineering teams.

This person will ensure our clients and their platforms are operating properly

Utilize monitoring tools like Data Dog, Pingdom as well as in-house developed tools to ensure the platforms are up and running

Use Linux Shell to correct system issues in a time sensitive environment and/or escalate incidents to final tier support when necessary while continuing to track issue(s) until completion

Draft detailed descriptions of reported or identified bugs and/or defects

Work collaboratively with Product Management and Product R&D to solve for bugs, as well as continuous improvement

Qualifications

Qualifications:

Strong preference for someone who has experience in Python (or SQL), Linux and Linux-based software stacks

Strong technical troubleshooting skills and problem solving

Self-sufficient in reviewing, prioritizing, and triaging Jiras in queue

General understanding of integrations and APIs, and ability to investigate related issues

Experience in basic networking protocols, including TCP/IP, HTTP, SFTP, SAML, DNS preferred

Bachelor’s Degree in a Computer related field preferred

Knowledge of monitoring technologies preferred (Datadog, Sentry,GreenBeacon ...)

4+ years of experience in a technical support role

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.


Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Loading...
Success
Error on reporting

Related jobs

Jack Henry and Associates Jack Henry and Associates... |
|
3 d ago

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the.

General Dynamics Information Technology General Dynamics Information... |
|
7 d ago

Travel Required: NoneRequisition Type: RegularGDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into.

We are Locana!Locana is a global leader in technology consulting and geospatial systems development. We leverage location data, business intelligence, and integrated systems to drive enterprise collaboration and business performance for our public and.

Maharishi Foundation International Maharishi Foundation International... |
Yesterday

About UsMaharishi Foundation International (MFI) is a US-registered non-profit that supports the development of new technologies and outreach opportunities for the worldwide Transcendental Meditation® (TM®) organisations. Over the past 60 years, more.

Merit America Merit America |
Yesterday

The Organization: Merit AmericaMerit America is a non-profit that has been named by the New York Times as “a glimpse of the hybrid future of training programs for the disadvantaged.” Our fast and flexible programs are designed to work for underemployed.

Quadrant Resource Quadrant Resource |
Yesterday

Job Description: Knowledge of architecture, client/server and distributed computing concepts*Strong or Windows Operating & Administration skillsGood understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCPExcellent oral and written communication.

What We DoKnoema is the most comprehensive source of global decision-making data in the world. Our tools allow individuals and organizations to discover, visualize, model, and present their data and the world’s data to facilitate better decisions and.

More jobs by this company

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
14 d ago

Description & QualificationsDescriptionAs an Integration Consultant, you will be an integral member of a dynamic team owning the launch of our Human Capital Management solutions. In this role you will be responsible for delivering high quality solutions.

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
16 d ago

Description & QualificationsDescriptionAs an Integration Consultant, you will be an integral member of a dynamic team owning the launch of our Human Capital Management solutions. In this role you will be responsible for delivering high quality solutions.

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
28 d ago

Description & QualificationsDescriptionUKG Help Desk Services removes the burden of specialized application support allowing organizations to concentrate on what matters most.The schedule for this position will be Monday - Friday 11AM - 8PM EST.Initial.