Job Summary

Installs and maintains cloud-based applications, systems or associated infrastructures. Applies engineering concepts and principles to the design of cloud-based solutions. Evaluates business needs, defines functional requirements and technical specifications, and codes secure and efficient solutions or enhancements. Tests software functionality and monitors performance, ensuring accessibility and scalability

Principal Duties & Responsibilities

  • Creates and maintains documentation as it relates to all aspects of the Cloud platform implementation

  • Ensures that Cloud environments remain in compliance with the current standards and works with consuming teams to update when required

  • Develops automation for the standardization of the Cloud environments and architectural design patterns for consumption by project teams

  • Creates and maintains runbooks/playbooks for operational support of the Cloud environments

  • Participates in troubleshooting sessions including working with business teams, analyzing logs and data, opening service requests with CSPs, working with Vendors, Partners, and CSP Support, and driving problem resolution

  • Reviews architectural designs for applications to ensure reliable and performant design patterns are implemented

  • Assesses the Production readiness of new Cloud-native services and define operational characteristics and maintainability in respect to the current standards and industry/CSP best practices

  • Defines and tracks operational metrics for Production performance, reliability, scalability and availability dimensions

  • Contributes to the team’s continuous improvement through research, creation of knowledge articles, and participating in discussion groups

  • Continuously works to improve the quality and cost optimize of Aflac’s Cloud environments

  • Continuously learning and sharing knowledge with team members and project teams

  • Performs other related duties as required

Education & Experience Required

  • Bachelor's Degree in Computer Science, Information Systems or related field

  • Five or more years in cloud architecture, engineering, support or related field

  • Experience with multiple programming/scripting languages, Windows and Linux Operating systems, networking, systems and data design and agile methodologies

Education & Experience Preferred

  • Certification AWS or Azur

Or an equivalent combination of education and experience

Job Knowledge & Skills

  • Cloud Architecture experience (AWS, Azure, or GCP)

  • Programming/scripting experience (Python, PowerShell, Ruby, Java, JavaScript)

  • Configuration Management software experience (Chef, Ansible, Puppet, SaltStack)

  • Infrastructure-as-Code expertise (Terraform, CloudFormation, CDK)

  • Familiarity with running and scaling distributed software systems (load balancing, high availability, systems monitoring, etc.)

  • Familiarity with structured text (JSON, YAML, XML)

  • Proven application production support experience

  • Strong analytical and problem-solving skills

  • Passion for automating routine tasks

  • Solid understanding of networking and network-related structures

  • Willingness to be a part of a culture of continuous improvement

  • Experience with Linux, Unix, and Windows operating systems internals and administration

  • Ability to multitask and adapt to quickly changing priorities

  • Ability and willingness to work off-hours on occasion


  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

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