Published date Posted on Indeed on Nov 21, 2022 (14 d ago)

Software Engineer

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform.

In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.

It’s an exciting time to join Capacity. Capacity has raised over $60 million dollars from individual investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is infinite. Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. By continuing to hire smart and humble teammates all over the country, we have the opportunity to see Capacity become a premier brand enterprise SaaS.

Why this job is exciting

As a Software Engineer, you will…

  • Analyze business requirements and transform them into technical specifications;
  • Design software services and contracts based on the enterprise standard model;
  • Communicate software requirements with other departments;
  • Analyze large amounts of user data to identify user needs using Natural Language Processing (NLP) using Numpy, Pandas, Scikit-learn, NLTK, Gensim;
  • Research and analyze information, including technical papers, to train and deploy Artificial Intelligence (A.I.) models for the company’s proprietary software systems;
  • Train, validate and test the A.I. models using Scikit-learn, Tensorflow, Keras, Matplotlib;
  • Design, architect, develop, and modify software systems and infrastructures around the A.I. models using Python, C/C++, Javascript, Flask, Sqlalchemy, Pytest, Numpy, Pandas, Scikitlearn, OpenCV;
  • Determine system and model performance benchmarks;
  • Develop testing and validation procedures, programming, and documentation for the A.I. models;
  • Modify existing software to correct errors, propose system improvements and/or enhancements;
  • Document system contracts, release notes, performance metrics of the services and coverage of the tests;
  • Create and execute regression suite after release or maintenance activities;
  • Manage the software development process using the Agile framework, methodology and Kanban suite;
  • Implement continuous deployment of code and model with robust feedback and automated pipelines using Git.


  • Masters degree in Computer Engineering or Computer Science.

Still unsure?

At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers. Although we are now a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our sister company, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.

What is compensation like at Capacity?

  • We offer fully funded medical premiums for each full-time team member and their dependents.
  • Stock Options
  • Minimum PTO requirements
  • AD&D insurance
  • 401K
  • Short Term Disability
  • Flexible work environment

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