Senior Systems Administrator (Mac OS)

Published date Posted on Indeed on Jul 31, 2021 (48 d ago)

As a Senior Systems Administrator on the Banno Team at Jack Henry & Associates, you will be responsible for maintaining the health and integrity of our systems and services. Our technology stack includes Linux servers, enterprise network and security systems, public/private cloud infrastructure, CICD and application orchestration systems. You'll work with Mac OS and Linux based development teams, handle account management and 3rd party vendor integrations. You'll assist with application progression through pre-production environments and release to production systems. You'll assist with maintenance and deployment of a small fleet of developer MacBook’s.

With this role, you’ll have the opportunity to work with an awesome group of developers, top notch product designers and super powered infrastructure engineers deploying next generation technology. This provides the ability to learn about every aspect of our business.

About the Banno Team
We are committed to creativity, thoughtfulness, culture, and openness—the perfect place to make phenomenal products that have a big impact. Our work environment echoes a modern tech startup, but we have the security and benefits of a large, publicly traded company. Our team is distributed and largely remote, though if you do prefer office life, we have locations across the United States. Work hours are flexible but gravitate towards US business hours. Occasional travel (approximately 5%) may be required for company meetings and professional development.

This position can be worked out of any Jack Henry office or Remotely within the US.


  • Minimum 6 years of experience supporting MacOS users and deploying MacOS systems in a corporate/professional environment.
  • Minimum 3 years of experience with administration of Google G Suite and/or Windows Active Directory in a corporate/professional environment.
  • Minimum 3 years of experience with the implementation and configuration of JAMF MDF platform.


  • Bachelor’s degree (BA/BS) preferred.
  • Excellent oral and written communication skills to work effectively with others regardless of departmental or geographic boundaries.
  • Experience communicating and participating in a remote work culture. Including the ability to build relationships with others through digital communication, collaborative work, and regular interaction.
  • Passion and a drive for developing technical skills sets to automate workloads and teaching/cross training team members and colleagues.
  • Strong customer focus, ownership, urgency and drive. Including the ability to methodically dive deep into complex technical problems.
  • Applicable industry standard certification(s) preferred, Linux Administration, Systems Security, Web Security.
  • Scripting and infrastructure programming languages; Go, Python, Ruby or Bash.
  • Familiarity with Wiki and markdown language is helpful.


  • Ships Code! - Our first and foremost task is to ensure our developer's code is deployed in a timely manner. We keep track of the code pipeline and manage our production application release. Maintaining a positive relationship with development teams is essential.
  • Support 250+ users in a MacOS corporate environment.
  • Triage incoming Tier 1 - 3 MacOS support issues.
  • Document troubleshooting processes to communicate out to the organization.
  • Designs and architect’s IT infrastructure solutions.
  • Designs networks, such as LAN, WAN, Internet and/or data networks.
  • Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
  • Performs advanced troubleshooting of customer and internally reported system problems.
  • Writes environment security policies.
  • Writes system procedure, policies and guidelines.
  • Participates in on-call 24x7 support rotation.
  • Manages and performs essential functions required for effective system backup and restore testing.
  • Manages and performs periodic recovery testing of DR plans.
  • May assist support groups with applications installed on various servers.
  • Evaluates and recommends technology solutions for potential purchase to effect enhancements and efficiencies.
  • Performs limited staff supervision of technical objectives.
  • Assists less experienced peers.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


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