Technology Consultant (Redmond, WA)

Published date Posted on Indeed on Oct 04, 2021 (16 d ago)
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming the way they do business. Headquartered in Palo Alto with offices in Sydney, Santiago, London, Toronto, Kuala Lumpur, Singapore and Bengaluru, our products and services help clients accelerate alignment, reduce friction, and connect with their teams, partners and customers.

Working at ServiceRocket is more than a job. Our five core values drive our actions and work environment. Our employees, the Rocketeers, fuel our success. But don't just take our word for it – Explore what it’s like to wear the rocket.

For this technology consulting opportunity, we are seeking experts who have experience working with Jira, possess excellent consulting skills, are able to write code, can consistently delight our customers, and can help us grow a world class consulting practice. This role will based onsite in Redmond, WA for approximately 2 weeks and transition to a fully remote role after.

As a Technology Consultant you will:

    • Work closely with customers to understand their business and technical requirements.
    • Help customers adopt new software by proactively providing support and guidance on best practices.
    • Help customers maximize the value of their software, by proposing thoughtful implementation designs that meet customers' business and technical requirements.
    • Excellent commuinicator both verbally and email - you will be on calls via Zoom or in-person talking to clients. You need to be able to talk techie to the tech clients, and non-tech to the business clients. You are good at articulating technical scope without jargonny tech talk - keep it simple and relatable is a key communication skill we look for.

The successful candidate will demonstrate:

    • 1-2 years of experience as a programmer, IT engineer, technical trainer, or consultant.
    • Experience coding in Java or Python. Has written code for personal or professional projects.
    • Experience with Atlassian platform products: JIRA, Confluence, BitBucket, Cloud, Crowd, Access, Portfolio and others.
    • An understanding of web application architectures
    • Ability to articulate a problem scope and possible solutions

Essential skills and knowledge:

    • Analytical, able to think on his or her feet and a fast learner.
    • Always learning new technologies. This is a technical position that will challenge you to master new and cutting-edge technologies.
    • Outgoing, loves to help people and has exceptional presentation skills. Must be comfortable explaining concepts on a whiteboard.
    • Adaptable and enjoys engaging with external customers.
    • Detailed and results oriented.
    • Atlassian platforms: JIRA, Confluence, Bitbucket and the others
    • DevOps processes and tools and how they intersect with the Atlassian ecosystem

Preferred Requirements (but not essential):

    • Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.).
    • Graduates of Computer Science, Information Technology, Mathematics or related technical disciplines.
    • Hands on user experience with Atlassian ecosystem platforms - bonus if you have been an Admin with any of these platforms
*Only shortlisted candidates will be notified*

ServiceRocket offers full benefits and a slew of additional perks. You’ll enjoy working in an awesome environment with a bright, fun group of experienced folks who love what they are doing to help fast growing Internet companies to succeed. If you are excited by this, we’d love to hear from you. Come grow with us!

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