Job Summary

Design software capabilities and system architectures to deliver reliable and fully automated Cloud solutions. Operationalize Cloud solutions for large-scale consumption and deliver first-in-class experiences for consumers. Leverage best-of-breed commercial tooling to design target state architectures that solve business challenges

Principal Duties & Responsibilities

  • Ensures that documentation is created and maintained as it relates to all aspects of the Cloud platform implementation
  • Ensures that Cloud environments remain in compliance with the current standards and works with consuming teams to update when required
  • Develops automation for the standardization of the Cloud environments and architectural design patterns for consumption by project teams
  • Provides design and coding reviews for automation and Infrastructure-as-Code
  • Ensures that runbooks/playbooks for operational support of the Cloud environments are created and maintained
  • Participates in advanced troubleshooting sessions including working with business teams, analyzing logs and data, opening service requests with CSPs, working with Vendors, Partners, and CSP Support, and driving problem resolution
  • Reviews architectural designs for applications to ensure reliable and performant design patterns are implemented
  • Defines the operational characteristics for that the Cloud-native services
  • Ensures that defined and tracked operational metrics for Production performance, reliability, scalability and availability dimensions are within given thresholds and addresses any deviations
  • Contributes to the team’s continuous improvement through advanced topic research, creation and approval of knowledge articles, presentations, and facilitating discussion groups
  • Continuously works to improve the quality and cost optimize of Aflac’s Cloud environments
  • Continuously learning and mentoring team members and project teams
  • Contribute to overall team initiatives including recruiting, training, and speaking engagements
  • Performs other duties as required

Professional - Education & Experience

Qualification Level Education Degree Specification

Minimum Required Bachelor's Degree Computer Science, Information Systems or related field Preferred Certification Two or more AWS or Azure Certifications

Qualification Level Experience

Minimum Required Seven or more years of Cloud architecture, engineering, or support

Minimum Required Extensive experience with multiple programming/scripting languages, Windows and Linux Operating systems, networking, systems and data design and agile methodologies Or an equivalent combination of education and experience.

Job Knowledge & Skills

  • Cloud Architecture experience (AWS, Azure, or GCP)
  • Programming/scripting experience (Python, PowerShell, Ruby, Java, JavaScript)
  • Configuration Management software experience (Chef, Ansible, Puppet, SaltStack)

• Infrastructure-as-Code expertise (Terraform, CloudFormation, CDK) • Familiarity with running and scaling distributed software systems (load balancing, high availability, systems monitoring, etc.)

  • Familiarity with structured text (JSON, YAML, XML)
  • Proven application production support experience
  • Strong analytical and problem-solving skills
  • Passion for automating routine tasks
  • Solid understanding of networking and network-related structures
  • Willingness to be a part of a culture of continuous improvement
  • Ability to lead and work in projects
  • Extensive experience with Linux, Unix, and Windows operating systems internals and administration
  • Ability to multitask and adapt to quickly changing priorities
  • Ability and willingness to work off-hours on occasion

Organizational Competencies

  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations
  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

Working Conditions

The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual or in-person)


None Required

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